Position Title: Resettlement Counsellor –Arabic speaking

Organization Structure: Reports to the Program Manager

Job classification: Counsellor

Job Status: Full time

Location: Mississauga- RAP Centre

Wages: $23.06/hour, 40 hours per week

This is a bargaining unit position.

Scope of Position:    

Responsible for the delivery of all components of Client Support Services (CSS) program and supporting resettlement of government assisted refugees for one year after their arrival to Canada. This will include the provision of centralised case management, service coordination, coaching and regular follow-up to ensure that refugees are connected to and participate in local programs that address their needs.

RAP program summary

RAP Centre is designed to provide immediate and essential services to Government Assisted Refugees (GARs), during the initial period after the refugee family arrival in Canada, with the focus of equipping GARs with accommodation and daily necessities, knowledge, skills and abilities as well as connections with broader community to live safely and independently.

Responsibilities:

• Provide the full range of case management services under the CSS program to refugee families referred by the Reception Centre for 12 month after their arrival
• Work closely with Peel Halton Integrated Services Reception Centre to ensure smooth transition of refuges to CSS program
• Conduct needs assessment to identify the immediate and settlement needs and potential barriers for each family member so that service delivery can be tailored to meet client needs.
• Responsible for service planning to develop a settlement plan and identify the internal and external referrals needed to achieve set goals.
• Support clients in the decision making process through information provision and supportive counselling
• Conduct facilitated referrals and linkages to address the needs and barriers identified.
• Responsible for regular follow-ups to check on progress, identify emerging needs, additional services needed, changes to the plan and further linkages and referrals
• Deliver Service Coordination with community partners utilising existing partnership and establish new connections with local service providers to effectively respond to refugees' needs.
• Deliver settlement services additionally assigned to support government assisted refugees at RAP center
• Organize and facilitate information group sessions
• Conduct program promotion sessions to reach immigrants and to promote public awareness of the program and settlement issues
• Maintain strong working relations with agency programs and partner agencies
• Effectively track services in internal and external databases and provide accurate reporting for supervisor
• Achieve the targets set by program manager
• Actively participate in the professional development initiatives

Competencies

Adaptability

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives

Planning & Organizing/ Time Management

Establishes a systematic course of action for self or others to ensure the accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Communication

Using a variety of communication styles and strategies to foster open communications, the exchange of information and discussion on an ongoing basis

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their satisfaction

Qualifications

• A degree or diploma in Social Work, Counselling or Education  and at least three years’ experience working with immigrant communities or a combination of experience and education that fulfills the requirements
• Registered Social Worker (RSW) is a definite asset
• Language Proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)
• Knowledge of immigration and refugee services and of the ethno-specific programs and services in the GTA
• Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life
• Excellent interpersonal, cross cultural, written and verbal communication skills
• Experience in outreach, community development and marketing of program and services
• Ability to work flexible schedules on an as needed basis
• Additional languages: Arabic/French/Spanish/Tigrinya is required

Other requirements

            A satisfactory Vulnerable Sector Police Check (completed when offer is made)