Position Title Settlement Counsellor
Organization Structure Reports to the Project Coordinator-Migrant Worker Support Program
Job Status Full Time, morning, evening, night shifts and weekends
Positions 3 full time (40 hours p/w)
Location Toronto Pearson Airport
Wage $23.06/hour for 40hrs per week
This is a Bargaining Unit Position
The settlement counsellor is responsible for delivering direct services, including information and referral to migrant workers from various ethnic groups upon their arrival at Pearson International Airport. The counsellor is responsible for record-keeping, data entry and report preparation. Additional responsibilities include compiling information on community and government resources available for migrant workers and keeping it up to date; work cooperatively with others, demonstrate flexibility in organizing work, show a high degree of initiative, discernment, and resourcefulness, must have excellent communication skills and demonstrate thoughtfulness in decision-making.
Duties and Responsibilities
Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
Using a variety of communication styles and strategies to foster open communication, the exchange of information and discussion on an ongoing basis
Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
Accountability/Dependability: Accepts responsibility for the quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
Commitment to Diversity: Recognizes the value of diversity and helps create an environment that supports and embraces diversity
Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.
Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction
A satisfactory Vulnerable Sector Police Check (completed when offer is made)
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