Position Title                                      Settlement Counsellor

Organization Structure                      Reports to the Project Coordinator-Migrant Worker Support Program

Job Status                                           Full Time, morning, evening, night shifts and weekends

Positions                                             3 full time (40 hours p/w)

Location                                              Toronto Pearson Airport

Wage                                                   $23.06/hour for 40hrs per week                                                                   

This is a Bargaining Unit Position

Scope

The settlement counsellor is responsible for delivering direct services, including information and referral to migrant workers from various ethnic groups upon their arrival at Pearson International Airport. The counsellor is responsible for record-keeping, data entry and report preparation. Additional responsibilities include compiling information on community and government resources available for migrant workers and keeping it up to date; work cooperatively with others, demonstrate flexibility in organizing work, show a high degree of initiative, discernment, and resourcefulness, must have excellent communication skills and demonstrate thoughtfulness in decision-making.

Duties and Responsibilities

• Provide a full range of orientation services to migrant workers and their families
• Prepare and provide education materials on essential topics including as emergency services, human rights, legal matters, housing, SIN, OHIP, healthcare, education for children and adults, transportation system, employment, worker's rights, immigration-related topics, domestic violence, LGBTQ+ community, child protection
• Provide comprehensive information and orientation on all related topics in-person and online
• Work in collaboration with other teams, government and community agencies
• Connect migrant workers with the internal and external programs and services
• Conduct regular follow up identifying if set goals have been met
• Facilitate information group sessions on settlement topics in-person and online
• Maintain working relations with agency programs and partner agencies
• Effectively track services in databases, provide accurate reporting for supervisor
• Actively participate in the professional development initiatives
• Must meet targets set by Programs Coordinator
• Acknowledge client needs with respect and empathy
• Must be willing and able to work on flexible schedules on an as-needed basis, evenings and weekend work is required
• Perform any other related duties as required

Competencies

Adaptability

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.

Communications

Using a variety of communication styles and strategies to foster open communication, the exchange of information and discussion on an ongoing basis

Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.

Accountability/Dependability: Accepts responsibility for the quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.

Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.

Commitment to Diversity: Recognizes the value of diversity and helps create an environment that supports and embraces diversity

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction

Qualifications

• A degree or diploma in Community and Social Work, Counselling or Education or a combination of experience and education that fulfills the requirements
• Three years’ experience working with immigrant communities
• Ability to speak other language including Mandarin, Hindi, Tagalog and Ukrainian
• Language proficiency certificate identifying the fluency of English and target language skills (for ATIO members present the certificate of membership)
• Knowledge of human services sector and services offered to migrant workers in Ontario
• Familiarity with issues facing migrant workers
• Excellent interpersonal, cross-cultural, and communication skills
• Demonstrate ability to work effectively within a team and independently with minimal supervision
• Demonstrated reliability, punctuality and attendance

Other requirements

A satisfactory Vulnerable Sector Police Check (completed when offer is made)