Are you an investigative professional with experience conducting or managing investigations in a healthcare or related setting? A healthcare professional with experience in patient care reviews, quality improvement or assurance, or health care administration? Do you have experience in professional regulation, patient safety, or healthcare risk management? Medicolegal or forensic investigations?

The BC College of Nurses and Midwives (BCCNM) has an exciting opportunity for a full-time Professional Conduct Review Investigator on our growing team. A part-time position would be considered should the successful candidate wish to maintain concurrent clinical practice.

If this isn’t the right time for you, we encourage you to join our roster for future recruitment and possible contract investigation or related work.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

Detailed Description

What you’ll be doing

A Professional Conduct Review (PCR) Investigator investigates complaints ranging from nursing and midwifery competence deficits to patient neglect and abuse. The investigation process includes creation and execution of an investigative plan, drafting and presenting investigative reports, negotiating agreements at the direction of the statutory decision-maker, and communicating outcomes. If necessary, you may be called to testify at a hearing. Your work will be supported by a dedicated team of investigators and legal counsel with backgrounds in nursing, midwifery, investigation, regulation, and the law. The position may require some limited travel, within the province and for short duration.

Key responsibilities include:

• Planning and conducting complaint investigations in accordance with the Health Professions Act, including reviewing medical records and interviewing complainants, registrants, and witnesses.
• Drafting and presenting investigation reports summarizing the evidence.
• Negotiating the outcome directed by the statutory decision-maker.
• Communicating the outcome to relevant parties by phone and letter.
• Appearing as a witness at a discipline hearing or other legal proceeding conducted by BCCNM, as required.
• Liaising with legal counsel, as required, to ensure the investigative and resolution process is compliant with the Health Professions Act and related legal principles, bylaws, and policies.
• Collaborating with team members on specific investigative portfolios and policy projects.
• Communicating with health authorities, law enforcement, and other government agencies, as required.

Your education & skills

• Knowledge of and commitment to trauma-informed principles and practices, diversity, inclusion, and cultural safety and humility as they apply to healthcare, investigations, and complaint resolution.
• Experience conducting investigations in a healthcare or similar institutional or workplace setting.
• Formal education or equivalent combination of education and experience in one or more of the following areas: healthcare; law; paralegal certification; workplace, licensing, regulatory, medicolegal investigations. Applicants with healthcare training and experience may be given preference.
• Strong written and verbal communication and risk assessment skills.
• Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals, precedent, policy, and legislation.
• Proficiency using MS Outlook, Word, databases, web browsers, and search engines.
• Experience in negotiation, mediation, and drafting institutional policy an asset.

How to Apply
If you are interested in this position, please apply online by 11:59pm on May 14, 2023. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM.
Please note: BCCNM is committed to providing a safe and healthy environment for all College staff. Any employee hired must be fully vaccinated against COVID-19 or must have a BCCNM approved exemption before beginning work for the College.

About the BC College of Nurses & Midwives
The British Columbia College of Nurses & Midwives (“BCCNM”) is empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or services received by the public is competent, ethical, and meets the standards that society views as acceptable.