Job Posting 93948

Service Integration Lead
YWCA Hamilton
Hamilton area
closed yesterday (Tue, 30 May)
full time

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.


YWork for us?


At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:


  • On-the-job training and professional development opportunities
  • Staff fitness, childcare and recreation discounts
  • Opportunities to get involved in our community
  • A competitive total rewards package


If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!


Position Description


Job Code:   3-MCP-2023

Department: Housing and Gender Based Violence Support Services

Reports to: Program Supervisor

Hours of Work:  37.5 hours per week

Start Date:  TBD

Posting Date: May 2, 2023

Location:  Hamilton, ON


  • Responsible for program integration between Carole Anne’s Place and Safer Use Space programs;
  • Supports staff in day-to-day operations, shift planning and coordination, and application and delivery of program guidelines;
  • Collaborates and liaises with Program Supervisors and shelter providers in order to provide support in resolution and reduction of service restrictions;
  • Facilitates training and resolves staffing issues in tandem with Management team flagging any areas of concern to Program Supervisor for follow up;
  • Provides support, training and coaching to assist the program staff with their assigned duties;
  • Supports the training of new staff in coordination with Supervisor and identifies areas of coaching to support smooth transition into role;
  • Conducts themselves in a professional manner when dealing with clients, members of the community, volunteers, emergency services and staff;
  • Attends and participates in all required meetings;
  • Maintains a presence in the building and clearly communicate the guidelines of the program to service users, members of the community, volunteers, emergency services and staff;
  • Coordinates with other program leads and pass along all required information;
  • Performs various administrative tasks which include: answering phones, relaying messages, data entry, scheduling support and HIFIS integration;
  • Delegates various duties to front line staff, volunteers and peers;
  • Acts as the point person to support staff in navigating and debriefing of emergency situations when on shift;
  • Supports staff in responding and overseeing case management needs of drop-in participants;
  • Works with women in developing safety plans related to violence, addictions and mental health;
  • Ensures that all policies and procedures for the program are current, and best practices are incorporated at all times and provides recommendations to strengthen policies or processes;
  • Identifies and evaluates risks associated with (members/clients/etc) and works with Manager to take appropriate action to control risks;
  • Supports budget planning and budget/expense monitoring;
  • Demonstrates and models strong leadership behaviours as a member of the YWCA leadership team;
  • Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements;
  • Nurtures and forms meaningful internal and external working relationships and partnerships;
  • Understands and incorporates emerging trends, leading practices, industry professional standards;
  • Supports YWCA Hamilton mission, vision and values;
  • Perform other duties as required.


  • Works 37.5 per week (8-hour shifts, five (5) days a week, with a half hour unpaid lunch break) Rotating days and overnights, on-call rotation;
  • Often works in high conflict situations requiring resolution and safety planning for clients and staff;
  • Regularly works in emotional charged situations requiring resolution;
  • Work environment may be hostile or violent at times.


  • Completion of University degree or College Diploma or Certificate in Social Work/Social Services or related field, or equivalent;
  • 3-5 years experience working with women and gender diverse individuals who are unsheltered living with complex mental health, substance use and trauma;
  • Experience working with marginalized women and gender diverse individuals, and committed to advocating for and empowering women gender diverse individuals;
  • Previous experience providing supervision to staff and / or volunteers an asset;
  • Proven experience in crisis management and de-escalation techniques;
  • Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;
  • Ability to work from a trauma informed practice;
  • Demonstrated ability to integrate anti-racist, anti-oppressive practices within service delivery;
  • Knowledge of social housing and shelter system in Hamilton, and good knowledge of community resources;
  • Excellent verbal and written communication skills, organizational and time management skills;
  • Bilingual English/French or other languages an asset;
  • Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
  • Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
  • Must be willing to attend and participate in mandatory training such as but not limited to WHMIS, Non-Violent Crisis Intervention Training (NCI) and ASIST;
  • Must be familiar and adhere to the Occupational Health & Safety Act, Workplace Safety Insurance Board Act (WSIA), Human Rights and Employment Standards Act and be willing participate in annual health & safety training provided by the YWCA;
  • Must be available to work flexible hours and be available for on call hours which may include days, afternoons, evenings, weekends and Statutory Holidays.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.


Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

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