Account Manager, Competition #30-23

DO YOU WANT A MEANINGFUL CAREER, BUILDING ORGANIZATIONAL RESILIENCE? JOIN US!

About the Role

FSEAP delivers a continuum of high-impact, employee-focused, mental health, and work/life services to build employee productivity and resilience.

Our vision of healthy, vibrant, and thriving communities’ is driven by resilient employees, families, and workplaces. We offer diverse, inclusive, and accessible EAP services that support organizations and leadership to foster healthy workplaces and that enhance employee well-being, resilience, and productivity. 

FSEAP’s Account Managers are responsible for ensuring the delivery of exceptional EFAP account and workplace consultation services to our client organizations within BC/Yukon, and the continued growth and profitability of FSEAP’s book of business. This position also serves as a member of the business development team for FSEAP Vancouver and is responsible for generation of new business leads and participating in business development and sales initiatives.

FSEAP is a social enterprise of Family Services of Greater Vancouver (FSGV). At FSGV, we’ve been helping people in crisis since 1928. As a non-profit we help people develop skills and knowledge and empower our neighbours to create positive change in their lives. More than 420 staff, including expert counsellors and support workers, help youth experiencing homelessness, families and children impacted by trauma, victims of domestic violence, and other vulnerable people from an evidence-based, trauma-informed lens — all while providing compassionate, client-centered care.

About our Opportunity:

Our Valued Benefits:

• Flexible scheduling
• Starting at three weeks’ vacation for full time staff and growing to more +
• Three (3) paid household leave days a year
• Two paid Wellness Days a year
• Paid sick days
• Two and a half paid Agency days for full time staff
• Five paid days for education leave/year
• One paid Moving Day/year
• Subsidized professional association annual dues (if applicable)
• Possibility of remote work/ hybrid work
• A work culture that values transparency, teamwork, learning, fairness and integrity

 Health and Wellness Resources:

• Generous health/dental benefits after 3 months.
• Three flex benefit options to meet your individualized needs
• Option of psychological/counselling services (up to $1500/year)
• Employee Assistance Plan
• Long Term Disability Plan
• Insurance, Travel insurance, ++

Work Hours: Typical hours are 35 hrs ; Monday- Friday; 9 -5pm (Role may be flexible)

Salary: FT Salary range $60,697.00 – 67,303.60

Posting End Date: Posting will remain open until filled

Location: This role can be done in a hybrid model with some in person and some remote work. Our office is in the culturally vibrant Vancouver neighbourhood of Commercial Drive & East Broadway. In addition, some occasional travel in BC and the Yukon will be required.

What you bring:

Account Management:

• Developing long-term strategic partnerships with accounts by providing exceptional customer service; Preparing and presenting utilization data and quality assurance reports and recommendations to organizational clients; Evaluating programs and developing annual customer EFAP strategy and promotional plans; and Maintaining up-to-date client information, event records, and documents in our customer database

Business Development:

• Writing service and pricing proposals and contributing to detailed responses to RFPs and RFIs; Business development, including prospecting (lead generation), qualifying leads, creating/building relationships, and converting those leads into clients, sometimes over a long sales cycle; Preparing marketing and promotional collateral; and Networking and prospecting at industry events.

General Leadership:

• As a member of FSEAP Vancouver’s management team, participating in strategic and marketing planning, SWOT analysis, program development, new product and service development, risk assessment and management, and quality assurance activities.

Education, Training, Experience

• Minimum 3-5 years client relationship management, business development, and/or consulting experience, preferably in EAP, mental health, human resources, training & development, or healthcare industries. Other combinations of training/experience considered.
• Additional training or experience in workplace mental health and wellness, psychological health & safety, or Psychological First Aid is an asset
• Advanced PC & MS Office Skills, ability to work with database & CRM systems.

Knowledge, Skills, Abilities

• Exceptional relationship building, communication, presentation, and analytic skills.
• Self-motivated, well organized.
• Ability to work both independently and as part of a team.
• Strong business development, relationship sales, and influencing skills.
• Values-based approach to business and client service

Additional Requirements

• Degree in Social Sciences/Psychology, HR, Training & Development, or related field (Masters preferred)
• Additional training or experience in workplace mental health and wellness, psychological health & safety, and/or critical incident stress management/trauma response, is considered a significant asset.
• Driver’s licence required.
• Successful completion of criminal record check
• Proof of Covid-19 vaccination status will be required

How to apply:

If this describes you, please submit your application to us through our website, https://fsgv.ca/careers/

Only short listed candidates will be contacted for interviews. Thank you for your interest.

We are committed to recruiting a diverse workforce that represents the communities we so proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous Peoples, persons with disabilities, people of all gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove bias and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applicants who apply for roles with the Agency.

If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #30-23 in email subject line) outlining your interest and relevant experience to your contact information to  for follow-up. **if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**

Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw(Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt,Katzie, Kwantlen, Kwekwetlem,Semiahmoo,Matsqui,and Tsawwassen First Nations.