About Kindred:
At Kindred, we’re convinced the key to living well is healthy relationships with self, family, and others. But relationships are complicated and sometimes we find ourselves in vulnerable places, disconnected from those who matter most.
Kindred’s purpose is to realize the power of human connection, and it shapes everything we do. Whether biological or chosen, family is the most important relationship in a person’s life. So, we invest in the special bond between children and those that care for them. We provide road maps toward healing when essential relationships are ruptured. And we understand that accessing timely mental health support can inspire confidence with self and others. Healthy human connection is possible, and together we can realize it.

The Position:
Job Title: Manager, Family Mental Health and Social Inclusion
Job Type: Permanent, Full Time
Hybrid Work Option Available

Position Overview:
The Family Mental Health and Social Inclusion (FMHSI) manager provides strong leadership to the division and cultivates a culture of excellence, respect, accountability, innovation and collaboration. Imperative to the Manager position is the ability to develop and monitor systems, processes and protocols that support best practice, quality assurance, outcome measurement and program evaluation. The FMHSI Manager, is responsible for the oversight of portfolio related programming, including staffing and staff management, funding reporting, proposals, and partnership management. This dynamic portfolio includes the innovative and growing Rapid Access Counselling Program, Counselling services for families with Children’s Services involvement, alongside other clinical and counselling supports. The ideal candidate will have a counselling background. The Manager also provides agency wide leadership and will support special projects or other programming as needed.

Key Accountabilities (job functions include but are not limited to):
Administration and Program Leadership (60%)
• Participate in developing and implementing the strategic direction of Kindred and the FMHSI division
• Assist the Director to lead change to continue to push the boundaries of service delivery excellence towards client centered, culturally safe, effective, and responsive programs
• Lead and motivate the various programming teams to achieve the outcomes outline in program logic models as well as funding agreements and contracts
• Align service delivery with agency policy, strategic direction, purpose and ambitions, and values
• Oversee quality assurance processes and accountabilities for direct report supervisors, leads, and teams in order to deliver excellent service aligned with best practice
• Create and communicate desired outcomes and service targets
• Participate and oversee the development, measurement and collection of program and funder outcomes
• Ensure FMHSI staff maintain proper records as required by the program, funder and agency
• Monitor outcome and output data and utilize it to inform program development in collaboration with the director
• Lead funding reporting for FMHSI program with the assigned portfolio, and lead of support all proposals related to respective portfolio
• Assist director in preparing departmental budgets
• Manage operational partnerships as it relates to programming portfolio and other stakeholder relationship holding duties as assigned

Supervision and Staff Development (20%)
• Oversee recruitment, hiring, onboarding, and evaluation for division staff
• Mentor and support supervisors in clinical and administrative support to their teams
• Act as a resource to staff on current research, trends, methodologies, and approaches relevant to portfolio programming
• Implement fair and consistent personnel practices, including identifying areas of growth and development, annual reviews, and regular supervision for direct reports, as well as oversight to frontline staff, in line with agency policies
• Actively seek training opportunities for staff and develop cost effective methods of training through collaboration as in line the professional development strategy
• Lead and support ethical decision making related to service delivery within the programming portfolio

Organizational Leadership: (20%)
• Participate in agency leadership meetings and other agency initiatives which may include participation or leadership functions
• Promote effective working relationship with all Kindred partners
• Work collaboratively with other programming portfolios as well strategic business partners
• Provide coverage as required to other leadership positions
• Other duties may be assigned as required

Qualifications:
Education and Experience
• Graduate degree in Social Work, Psychology or Human Services with related experience and affiliated registration with a regulatory body
• Experience in leading teams
• Ability to think operationally and strategically
• Experience in funding reporting and proposals
• Experience utilizing client information systems, and data collection
• Advanced skills in Microsoft Applications (Outlook, Word, Excel, Teams)

Knowledge, Skills and Abilities
• Ability to think, plan, and execute operationally
• Excellent communication skills including written, public speaking, and group facilitation
• Excellent organizational skills with the ability to manage competing priorities from multiple stakeholders
• Working knowledge of community trends related to mental health and wellbeing and family functioning
• Core Brain Story Certification through Alberta Family Wellness Initiative is an asset;
• Valid driver’s license, clean driver’s abstract and use of a vehicle with appropriate insurance;
• Expectation of flexibility with hours to meet program needs; some evening work required.

Qualities and Characteristics
• Embodies Kindred’s purpose (to realize the power of human connection) as demonstrated by prioritizing, embracing, and thriving in the work through strong relationships internally and externally;
• Strong personal alignment with the Kindred values: compassion, courage, family, excellence, and humility.

Kindred offers a competitive benefits package, which includes health, dental, paid sick/personal days, generous vacation time, life insurance, AD&D, supplemental unemployment benefits plan, long-term disability, and group RRSP with employer matched contributions. We also offer on-going learning and development opportunities, and we hold employee appreciation and social events throughout the year.

The need for human connection is universal. At Kindred, we believe that everyone deserves to experience belonging regardless of where you come from, who you love, how much money you have or how you choose to pray. By embracing diversity of culture, race, religion, ability, sexual orientation, gender identity, and thought, Kindred is committed to ensuring there is space for you. Kindred approaches its diversity, equity, and inclusion journey with curiosity and humility. We commit to creating a safe and inclusive environment for our staff, clients and anyone we have the privilege of being in connection with.