Job Posting 94339

Operations Manager
Shelter Movers Montreal Region
Work From Home - Montreal Metro area
closes in 13 days (Tue, 13 Jun)
part time

Shelter Movers Montreal Region

Operations Manager

 

The Role

The Operations Manager reports directly to the local Chapter Director and National Director of Operations. This role oversees all aspects of the moving and storage services of Shelter Movers in their local Chapter and works closely with their team to ensure smooth operations.

 

Responsibilities

 

  • Supervising and supporting supervisors of the Intake, Move Coordination, Scheduling, and Lead Movers teams
  • While on shift, being available by phone and on Slack to Intake, Move Coordination, Lead Mover, and Scheduling teams to discuss any urgent operational issues
  • Developing and maintaining relationships with shelters and other referral agencies by delivering informational presentations, checking in with agency managers routinely and directly addressing concerns when they arise
  • Maintaining relationships with operational partners (i.e. vehicle rental company, storage company, security company, translation services, pet fostering) by delivering informational presentations, checking in with company managers routinely and directly addressing concerns when they arise
  • Chairing regular local Operations meetings with Intake Supervisor, Move Coordination Supervisor, Lead Mover Supervisor, and any other relevant staff to review current status of storage, staffing, partnerships etc. As well as to address any operational concerns
  • Meeting regularly with Chapter Director & National Operations Director to provide critical updates, reports, and statistics where necessary to demonstrate the effectiveness of current operational policies and procedures
  • Managing ongoing and temporary projects (i.e student placements) as needed
  • Working closely with Volunteer Services Manager to coordinate recruitment efforts relevant to the Operations team (i.e. all Admin Volunteer roles & Mover/Driver roles), including identifying operational roles and creating appropriate job descriptions
  • Supporting the Volunteer Services team in new volunteer onboarding for Operations roles by providing updated information for volunteer orientation presentations as needed
  • Maintaining local sections of the operational manuals and documentation for Intake, MC, Scheduling & Lead Movers
  • Available as a backup to any local operational roles as needed
  •  

Qualifications

  • Minimum 2 years demonstrated experience with non-profit project management 
  • Minimum 2 years demonstrated experience in logistics and/or operations in a non-profit setting, working with vulnerable populations (namely migrant populations, people living with a disability, LGBTQ+ people)
  • Minimum 2 years demonstrated experience managing teams of volunteers
  • Strong communication and problem-solving skills 
  • Fully bilingual with Strong written and spoken French and English skills (English is necessary to be able to communicate with clients who do not speak French, which is 30% of our clientele). Additional language is an asset.
  • Commitment to uphold Shelter Movers' organizational values and commitment to trauma-informed, anti-racist, anti-oppressive, client-centered, LGBTQI+ inclusive practices
  • Excellent working knowledge of Google Suite and Slack software
  • Demonstrated knowledge of and commitment the Violence Against Women and Gender Based Violence sectors, specifically women’s shelters, an asset
  • Experience remotely leading large teams 
  • Strong ethics and strives for integrity and excellence in all areas of responsibility
  • Strong organizational skills and reliable work habits
  • Dynamic, outgoing personality with sound judgment and discretion
  • Ability to work autonomously and as a member of a team in a fast-paced, high volume and professional environment, managing multiple prioritiesStrong organizational skills with the ability to multitask and work under pressure to meet tight deadline
  • Accuracy and attention to detail

 

Role Details:

  • 30 hours a week (including 4-6 on call hours/week). 
  • weekday, evening and weekend availability is required
  • Remote position with some in-person meetings and events

 

The Organization

Shelter Movers provides moving and storage services at no cost to women and families fleeing abuse. We are the only service of this kind in Canada, and our volunteers are no less exceptional. Every year, in collaboration with community partners, our volunteer teams contribute over 15,000 hours to support people transitioning to lives free of violence and abuse. 

 

Working at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a role in ending gender-based violence. We are growing and looking to add caring, compassionate, and dependable people to our team.

 

To Apply

 

Email your resume and cover letter to with the subject line: TSRM Operations Manager Application. A cover letter explaining why your experience and qualifications are a fit for this specific position is required. Applications without cover letters will not be considered.

 

Note that the successful candidate will be subject to successful completion of a criminal background check and reference check.

 

Shelter Movers is an equal opportunity employer. Women, racialized people, people  who identify as LGBTQ+, and people living with a disability are particularly encouraged to apply for this position. To request an accommodation, contact

 

Covid-19 Hiring Statement

Shelter Movers continues to operate and provide our unique moving and storage services, notwithstanding the COVID-19 pandemic. We have implemented stringent safety measures

 to protect our volunteers, staff, partners, and clients.

 

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