Shelter Movers Montreal Region
Work From Home -
Montreal Metro area
closes in 13 days (Tue, 13 Jun) part time
Shelter Movers Montreal Region
The Operations Manager reports directly to the local Chapter Director and National Director of Operations. This role oversees all aspects of the moving and storage services of Shelter Movers in their local Chapter and works closely with their team to ensure smooth operations.
Supervising and supporting supervisors of the Intake, Move Coordination, Scheduling, and Lead Movers teams
While on shift, being available by phone and on Slack to Intake, Move Coordination, Lead Mover, and Scheduling teams to discuss any urgent operational issues
Developing and maintaining relationships with shelters and other referral agencies by delivering informational presentations, checking in with agency managers routinely and directly addressing concerns when they arise
Maintaining relationships with operational partners (i.e. vehicle rental company, storage company, security company, translation services, pet fostering) by delivering informational presentations, checking in with company managers routinely and directly addressing concerns when they arise
Chairing regular local Operations meetings with Intake Supervisor, Move Coordination Supervisor, Lead Mover Supervisor, and any other relevant staff to review current status of storage, staffing, partnerships etc. As well as to address any operational concerns
Meeting regularly with Chapter Director & National Operations Director to provide critical updates, reports, and statistics where necessary to demonstrate the effectiveness of current operational policies and procedures
Managing ongoing and temporary projects (i.e student placements) as needed
Working closely with Volunteer Services Manager to coordinate recruitment efforts relevant to the Operations team (i.e. all Admin Volunteer roles & Mover/Driver roles), including identifying operational roles and creating appropriate job descriptions
Supporting the Volunteer Services team in new volunteer onboarding for Operations roles by providing updated information for volunteer orientation presentations as needed
Maintaining local sections of the operational manuals and documentation for Intake, MC, Scheduling & Lead Movers
Available as a backup to any local operational roles as needed
Minimum 2 years demonstrated experience with non-profit project management
Minimum 2 years demonstrated experience in logistics and/or operations in a non-profit setting, working with vulnerable populations (namely migrant populations, people living with a disability, LGBTQ+ people)
Minimum 2 years demonstrated experience managing teams of volunteers
Strong communication and problem-solving skills
Fully bilingual with Strong written and spoken French and English skills (English is necessary to be able to communicate with clients who do not speak French, which is 30% of our clientele). Additional language is an asset.
Commitment to uphold Shelter Movers' organizational values and commitment to trauma-informed, anti-racist, anti-oppressive, client-centered, LGBTQI+ inclusive practices
Excellent working knowledge of Google Suite and Slack software
Demonstrated knowledge of and commitment the Violence Against Women and Gender Based Violence sectors, specifically women’s shelters, an asset
Experience remotely leading large teams
Strong ethics and strives for integrity and excellence in all areas of responsibility
Strong organizational skills and reliable work habits
Dynamic, outgoing personality with sound judgment and discretion
Ability to work autonomously and as a member of a team in a fast-paced, high volume and professional environment, managing multiple prioritiesStrong organizational skills with the ability to multitask and work under pressure to meet tight deadline
Accuracy and attention to detail
30 hours a week (including 4-6 on call hours/week).
weekday, evening and weekend availability is required
Remote position with some in-person meetings and events
Shelter Movers provides moving and storage services at no cost to women and families fleeing abuse. We are the only service of this kind in Canada, and our volunteers are no less exceptional. Every year, in collaboration with community partners, our volunteer teams contribute over 15,000 hours to support people transitioning to lives free of violence and abuse.
Working at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a role in ending gender-based violence. We are growing and looking to add caring, compassionate, and dependable people to our team.
Note that the successful candidate will be subject to successful completion of a criminal background check and reference check.
Shelter Movers is an equal opportunity employer. Women, racialized people, people who identify as LGBTQ+, and people living with a disability are particularly encouraged to apply for this position. To request an accommodation, contact .
Covid-19 Hiring Statement
Shelter Movers continues to operate and provide our unique moving and storage services, notwithstanding the COVID-19 pandemic. We have implemented stringent safety measures
to protect our volunteers, staff, partners, and clients.
How to Apply
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