Professional Practice Coordinator

Location: Vancouver

Reporting to: Professional Practice Lead

Job status: Permanent full-time 0.8 to 1.0 FTE (60-75 hours –bi-weekly)

Compensation: Compensation will be matched to appropriate grid

We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually.

ABOUT US

Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.

It is the expectation for all roles across the organization to know the organization’s philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centered care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.

At Canuck Place we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, Culture, DEIB (Diversity, Equity, Inclusion & Belonging), Green Team, Truth and Reconciliation and Wellness Committees.

WHY SHOULD YOU CHOOSE TO WORK HERE?

Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.

We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:

• 20 days’ vacation (pro-rated to your full-time equivalency)to start with ongoing annual anniversary increases up to an organizational maximum of 45 days
• Up to two paid mandatory wellness days a year
• Generous paid leave including compassionate and special leave when you need it
• Municipal Pension Plan (MPP)
• 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling
• Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family
• Flexible working options
• Free meals on-site at the hospices
• Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow
• Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents

JOB SUMMARY

Under the direction of the Professional Practice Lead, the Coordinator supports activities towards the strategic priorities of providing quality pediatric palliative care, research and knowledge dissemination/education/innovation. This role is responsible for administrative planning, organizing, and coordinating to support education, knowledge, quality, innovation and research activities within the professional practice and broader clinical team.. The role will support a culture of innovation, collaboration, education and quality and provide direct assistance to the Professional Practice team and additional clinical team members involved in priority education. In addition, this role will support fostering a culture of inquiry and person/family-centred care principles. 

RESPONSIBILITIES

• In collaboration with Professional Practice Lead and team coordinates the implementation of approved recommendations/needs resulting from research, quality improvement, education and best practice/ policy reviews.
• Presents project updates to internal partner groups, external agencies, organizations, and other stakeholders. 
• Assists with the dissemination of information and knowledge related to projects and key programs and initiatives under the identified mandate areas through a variety of modalities.
• Actively supports the management and facilitation of time-limited projects, education and activities to identify best practice-grounded strategies for health professionals, policy/ decision makers, in research, practice, quality improvement, education and policy. 

• Follow up with website inquires education requests and coordinates next steps.
• Provides input into and may undertake recruiting participants, obtaining consent, and completing preliminary analyses.
• Participates in relevant Committee meetings by preparing draft agendas, taking and distributing minutes, bringing forward items, researching and compiling information as requested.
• May assist with developing reports, drafting, and writing, editing and proofing documents, such as briefing notes, memos and other communication tools.
• Providing administrative support and coordination to Knowledge Sharing Circles, Serious Illness Conversation trainings and other educational/research/clinical/evaluation endeavors.
• Supports the management and administrative workload for scheduling of facilitators, participant and trainees for identified  initiatives
• Assists and supports knowledge dissemination of research/quality/education projects by organizing education sessions directed
• Supports education tracking of clinical staff and education events/activities.
• Supports large organization projects that require coordination, organization and planning (i.e. Accreditation)
• Accesses and retrieves data from the CPCH database for quality improvement projects and initiatives.
• Engages and communicates with clinical and family partners to facilitate or organize meetings, committee groups or other ways to collaborate about quality improvement of services.
• Perform other related duties, as assigned

EDUCATION AND EXPERIENCE

• A level of education, training and experience equivalent to a Diploma in Project Management, Administration or Bachelor’s degree in Health, Education, Communication and/or related discipline, supplemented with three (3) to five (5) years’ experience or an equivalent combination of education, training and experience.
• Thinks analytically and conceptually; questions and challenges the status quo to identify issues, solve problems and design and implement effective processes across systems and stakeholders. Works well independently as well as a member of a team with changing priorities. Creates an engaging environment where others have meaningful opportunities and the resources to fulfill their expected responsibilities.

QUALIFICATIONS

What you bring to the role:

• Ability to present results, conclusions and recommendations in graphic and written form
• Ability to work diplomatically and persuasively and establish and maintain effective working relationships with various groups at all levels
• Excellent verbal and written English communication skills
• Ability to prioritize work and work under pressure

• Proficient in the use of Microsoft Office software applications (developing and tracking spread sheets in excel for data entry)

• Knowledge of operations analysis methodology for program reporting is an asset.
• Ability to support project planning, execution, evaluations and timelines.
• Detailed oriented and maintains a high level of organization
• Ability to use a variety of media/methods to develop key messages, support knowledge translation and promote engagement

• Well-rounded administrative skills demonstrated through supporting a diverse team.
• Demonstrated ability to work independently, as well as a collaborative member of an interdisciplinary team.
• Experience in a similar environment (e.g. health care, non-profit) is an asset.

You have:

• High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.
• Excellent time management skills.
• Demonstrates flexibility that allows you to work with high energy, creative people.
• Able to thrive and effectively manage priorities in a changing, ambiguous environment.

Please note:

• Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.
• Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

RECRUITMENT PROCESS

We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience.  Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please let us know and we will work with you to meet your needs.

Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.

APPLICATION PROCESS

Please submit your cover letter and your resume at https://www.canuckplace.org/about-us/careers/ by June 4, 2023. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.