As part of our energetic and talented Customer Care team, you will be responsible for supporting the Financial Pathways Collaborative (FPC) including the Each One, Teach One (EOTO) financial literacy series of workshops - initiatives aimed at financially empowering members of the community. This role will drive efficiency, service excellence, and grow the reach of the FPC program by collaborating with internal and external stakeholders and identifying opportunities for financial literacy education and empowerment. You will also support and coordinate various activities of volunteers who invest their talents in community impact projects as they explore and realize their social purpose through our Affinity Groups such as the Engineering Challenge, Heartland Challenge, GenNEXT Cabinet, and Make your Mark. This temporary full-time position reports to the Relationship Manager, Affinity Groups and has a term end date of March 31, 2025.

The day to day

• Collaborates with the Financial Pathways Chair and committee volunteers to develop and drive strategies that support financial literacy needs in community and informs and grows the reach of the program, including continuous consultation on the state of the financial sector, industry changes and new financial products. Build and sustain relationships with collaborative partners – agencies and financial institutions.
• Coordinates and schedules monthly Financial Pathways Collaborative (FPC) meetings including booking space, inviting attendees, drafting agendas, preparing meeting materials, corresponding with FPC Chair, and taking and distributing minutes. This includes providing FPC committee with updates on program, trends, concerns, growth opportunities, etc.
• Scheduling and booking Each One Teach One (EOTO) workshops and financial literacy events with partners and volunteers and maintaining master bookings and volunteer management.
• Monitors program schedule to ensure workshop targets and goals are met.
• Tracking data such as volunteer activity, hours, number of workshops and number of attendees. This includes administering surveys to assess/measure volunteer engagement and community impact, and sharing data, surveys results, and feedback with an external consultant to inform the development of a Financial Pathways Collaborative Annual Evaluation Report
• Organizes annual volunteer training for EOTO certification and United Way orientation including scheduling events, coordinating logistics, drafting agendas, preparing training materials, arranging catering, and providing onsite session support as required.
• Promoting FPC and EOTO workshops by circulating promotional materials, giving presentations in the community, and educating the public at resource fairs.
• Collaborates with internal marketing teams to promote via United Way newsletters, FPC website, blogs, and social media as it aligns and working with Product & Marketing to create promotional posters, sponsorship packages, and recognition materials, as required. This includes attending and participating in networking events and public speaking opportunities on behalf of United Way.
• Monitors project management timelines of various projects determined by each Affinity Group to support coordinated efforts.
• Schedules and booking meetings and site visits for project teams.
• Develops and shares communications to internal and external stakeholders.

About you:

You are eager to apply your exceptional customer service and administrative expertise to this role and provide opportunities that capture the hearts and minds of our community. You are a self-starter, have a can-do attitude, are outcomes driven, solution seeking, and approach situations with empathy and collaboration. Thinking creatively, staying organized, and building relationships is how you thrive.  You love operating in a digital environment and are proficient with MS Office (we use Office 365 – MS Teams, SharePoint), and enjoy learning and using new technology.

You have a post-secondary certificate or diploma in Business Administration, Social Sciences, or related field and a minimum of six (6) months to one (1) year of related experience, providing exceptional customer service and support to a variety of programs. A combination of education and experience will be considered.

A valid driver’s license and vehicle are required as travel will be involved within Edmonton and surrounding area.  The successful candidate for this position will be someone who shares our passion for our mission of mobilizing collective action to create pathways out of poverty, is a difference maker in our community, and wants to connect to a bigger purpose. You align with and integrate our core values throughout all organizational and business practices and you consistently act with personal, professional, and behavioural integrity. You see yourself in our Values. We value and operate with a commitment to:

Creating solutions.

Continuous learning.

Being courageous in our work.

Capturing our customers’ hearts and minds.

Being insights driven and utilizing real data.

Applying a lens of equity and inclusion to all that we do.

The successful candidate for this position will be someone who shares our passion for our mission of mobilizing collective action to create pathways out of poverty, really wants to make a difference in our community, and connect to a bigger purpose.

Why work with us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is hybrid - with time spent both collaborating in the office as well as remotely.    United Way looks at the big picture in order to deliver a coordinated network of services and programs to address a range of needs for children and families who are struggling. By bringing together partners and strategies, we work to ensure that no one in our community is left behind.

At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.​ 

Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:

• Half-day Fridays (January – August)
• Flexible hours (Hybrid work environment)
• Professional Coaching
• LinkedIn Learning
• Extended Health & Dental
• Employee & Family Assistance Program
• People Connect (virtual psychological support)
• RRSP matching
• 12 days of Personal Illness and Family Responsibility Leave 
• 3 weeks vacation

• The salary range for this role is $41,600 - $57,200.

*(Starting salary based on experience and budgetary considerations)

All Benefits are subject to applicable eligibility requirements.

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.

We are proud to be recognized and certified as a Great Place to Work in Canada and to have once again made the 2022 list of Best Workplaces™ for Giving Back! 

To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca