This position is supported by the Canada Summer Jobs program. To be eligible applicants must:

• be between 15 and 30 years of age at the start of the employment
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; and
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

The Greater Vancouver International Film Festival Society is a not-for-profit cultural organization that operates the internationally acclaimed Vancouver International Film Festival (VIFF) and the Vancity Theatre, located in the VIFF Centre. We produce screenings, talks and events as a catalyst for a diverse community to discover, discuss and share the creativity and craft of storytelling on screen.

The Greater Vancouver International Film Festival Society is dedicated to accessible employment practices and committed to being an equal-opportunity employer. We value a diverse and inclusive workplace that is reflective of our community and encourage applications from members of communities that have been marginalized based on sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, or status as an Indigenous person. Please feel free to advise us of any accommodation needs.

Under the guidance of the Volunteer Engagement Manager, the Festival Volunteer Coordinator supports the Volunteer Department with the administration of the festival volunteer program, with the goal of leading our festival volunteer team to success. The Volunteer Coordinator will support all activities related to the team of volunteers prior, during, and after the Vancouver International Film Festival this year. The community of VIFF volunteers will rely on the Volunteer Coordinator for leadership, support, guidance, clear communication of scheduling and duties, and an overall fruitful experience during this year’s festival.

Qualifications:

• Commitment to the principles of justice, equity, diversity, and inclusion.
• Exceptional communication skills and the ability to public speak.
• Highly organized, focused, and able to work within tight deadlines.
• Experience leading diverse teams and maintaining grace under pressure.
• Experience working with volunteers as well as working as a volunteer.
• Demonstrated commitment to the customer service experience.
• Familiarity with scheduling and HR software, Microsoft Office, and communication tools like Slack, Zoom, and Office 365.
• Fan of the arts and experience working for non-profits an asset.
• Experience with design software (Photoshop, Illustrator, Canva) an asset.

Key Responsibilities:

• Support all aspects of the Festival Volunteer recruiting and selection process.
• Schedule and implement established volunteer management training and department specific volunteer orientations.
• Develop and manage the Venue Operations Volunteer schedule in collaboration with the Festival Venue Operations team.
• Interview and onboard Venue Operations’ Department Volunteer Team Leads.
• Follow up with staff members to ensure that volunteer reviews are being completed appropriately.
• Working within the established Volunteer Department framework, ensure that required VIFF policies, procedures and processes are communicated effectively.
• Administrate volunteer dispute resolution processes and VIFF progressive management processes.
• Working with the Customer Service Coordinator, establish and manage the Infoline Team.
• Support Volunteer Engagement Events.
• Communicate challenges encountered with the Volunteer Engagement Manager.
• Assist various departments with last-minute volunteer scheduling requests.
• Regularly visit festival venues; be visible to staff members and volunteers.