ABOUT US

St. Leonard’s Community Services has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults and families within the communities we serve.

Our Values

These aren’t just “lip-service” to us – we work and live by them.  If you do, too, we want to talk to you!

• Inclusive – we value everyone and their unique perspectives and journeys
• Compassionate – we care about our clients, our staff, partners, and the communities we serve
• Collaborative – we work together to support our clients and community
• Integrity – we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
• Innovative – we are open to change and continuous improvement
• Genuine – we are honest, respectful, and authentic with our clients, each other, and our partners
• Optimistic – we believe that everyone can accomplish their goals 

JOB RESPONSIBILITIES

The Residential Counsellor/Case Manager is a unique blended role that allows you to broaden your skills and experience, while supporting clients in varied ways.  Approximately half the time you will support clients in our 10-bed live-in treatment program for women, as well as those who call our 24/7 Crisis Line.  Residential Counsellors work as part of a collaborative team to support individuals making changes to their substance use during their 5-week stay. You ensure people have a compassionate and safe care experience. When responding to the Crisis Line, you provide supportive listening, coping skills coaching, risk assessments, and safety planning for those who reach out for support.

The other half of this unique role is providing in-reach case management support to clients engaged in our shelter programs. You will work with individuals experiencing homelessness, engaging them based on their stage of readiness, identifying the supports they require, and actively navigating them to substance use, mental health, and housing stabilization supports. You make a difference!

In this role you will:

• Develop relationship and rapport through person-centred interaction
• Conduct assessments and collaborate with clients to develop a support and/or safety plan

• Provide individual and/or group life skills supports to clients to teach skills such as problem-solving, relapse prevention, communication, and coping strategies

• Utilize harm reduction, motivational interviewing, and brief-solution focused approaches
• Distribute safer substance use and naloxone kits (including coaching on how to use)
• Confidently redirect client behaviour when necessary, to ensure a physically and emotionally safe space for all
• Develop transition plans with clients and facilitate warm connections to ongoing addiction, mental health, housing, and other health and social services

• Support safe administration of medications, as needed, to clients in care and document appropriately
• Document client care issues in our client data system and communicate issues effectively within the team
• Be responsive and compassionate to clients within the program, and those who access the crisis line
• Answer and document all crisis line calls appropriately
• Collaborate with internal and external partners to ensure a coordinated approach to meeting client needs
• Support safe and effective facility functioning through facility tours, light cleaning, and meal preparation 

Hours of work:  37 hours per week.

Case Manager role: Wednesday and Thursday 11 am – 7 pm

Residential Counsellor role: Friday 4 pm – 10 pm, Saturday and Sunday 8 am – 4 pm

Contract end date:  May 31, 2025

COMPENSATION AND BENEFITS

Hourly wage range: $22.25 to $25.25 per hour plus $1/hour shift premium for weekend and overnight hours, and comprehensive benefits.  

The Perks

• A Fitness Benefit for gym memberships, exercise equipment and lessons for various physical activities for all staff and their families
• An Employee Assistance Plan for all staff and their families
• Paid Time Off for all staff, including Wellness Hours
• Fun events for all staff
• Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
• Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff
• An Agency committed to ensuring your physical and mental health/safety is paramount

REQUIREMENTS AND QUALIFICATIONS

• College diploma or certificate in the human services, social services, addiction, concurrent disorder field
• 2 years’ combined student placement and/or paid experience in substance use, concurrent disorders and/or mental health clinical or group settings
• Have demonstrated ability to establish client rapport, assess need, develop support plans, mitigate crisis, and navigate health and social service systems to facilitate client connection
• Demonstrate skill in working collaboratively with service delivery partners
• Proficient in MS Office and be familiar with databases
• Access to reliable transportation
• Ability to manage frequent exposure to direct and vicarious trauma

Start date: as soon as possible

St. Leonard’s Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission.  We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation.  The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant.  We are grateful to have the opportunity to work in this community, on this territory.  We also acknowledge that the settler population has been able to benefit from this beautiful land.  We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

The Agency values the diverse and intersectional identities of its clients and staff.  The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff.  The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

The Agency encourages applications from all qualified individuals.  If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.

Only those selected for an interview will be contacted.