Job Posting 95181

Quality Service Analyst
Community Living British Columbia
Vancouver & Lower Mainland, Fraser Valley
North Vancouver, BC, Canada
closes in 81 days (Wed, 20 Dec)
full time  •  Position starts at $65,844 to $73,855 annually

We are proud to be selected as one of B.C.'s Top Employers once again!

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role:

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include:

  • Identifying opportunities for agency service reorganization and assisting with the implementation
  • Ensuring that individuals and their families receive information about individual resource allocation decisions
  • Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
  • Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
  • Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
  • Recruiting and developing new service relationships
  • Providing information to assist in the investigation of licensed residential resources
  • Ensuring service collaboration and developing cost-sharing agreements

Key duties include:

  • Developing service contracts or agreements and negotiating the costing details and quantities
  • Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
  • Receiving monitoring reports from service providers and individuals, families and friends:
    • Reviewing to ensure plan objectives have been met; identifying potential issues and concerns
    • Conducting on-site reviews (homes, staffed residential facilities, programs, etc.) and investigating competency issues
  • Receiving financial reports and reviewing details to ensure delivery of agreed-upon services for approved funding supports
    • providing feedback on corrective action requirements to improve/ address service deficiencies

Qualifications:

  • Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
  • Experience working in the social services sector in areas such as resource development or contract management
  • An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required. Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses.

Benefits: You will receive a comprehensive benefits package:

  • Employer-paid extended health and dental plan
  • A BC Public Service Pension plan with employer contributions
  • Generous vacation plus additional personal days
    Paid maternity/parental/adoption leave
  • Life insurance, paid sick days, and, if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program
  • Professional development funds and resources to encourage continuous learning and skill development
  • Access to government discounts to travel, cell phones, and more!

Location: Utilizing a hybrid working model, this position combines on-site in office work with work from home flexibility.

Additional Info:
This position is posted to fill a vacancy on the Local 3 team
Term/Status: Regular, Full-time
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $65,844 to $73,855 annually

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date: Open until position filled

Apply now! Submit a resume and cover letter through our online application system to the attention of Jaimie Willows. Resumes received by email will not be considered.

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).

Note: An eligibility list for internal candidates may be established. This list is shared with the Labour Management Committee.

Community Living BC is an equal opportunity employer.

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