Position Summary:

The Coordinator, Volunteer Services (CVS) works within the Volunteer Team as well as collaborates with an interdisciplinary team in the coordination of Hospice Care Ottawa’s Volunteer Program.  The CVS is responsible for development, implementation and evaluation of all elements of the Volunteer Program including but not limited to: recruitment, onboarding, training, scheduling and the ongoing supervision and support of a broad range of volunteers that fulfill multiple assignments within Hospice Care Ottawa.

We are rebuilding our programs in the Francophone community which have been paused due to the pandemic. Community outreach and partnership building will be an integral part of this position.

Key Responsibilities

• Recruitment, onboarding and full orientation of new volunteers
• Matching volunteers to clients, services and programs
• Responsible for the scheduling of volunteers ensuring proper coverage to support Hospice programs
• Providing continuous coaching and support during volunteers’ assignments and throughout their relationship with HCO
• Implementing, facilitating and evaluating training for volunteers which includes core training courses; task-specific orientations; shadowing; follow-up for performance and satisfaction
• Work collaboratively with program staff to encourage feedback to volunteers both positive and constructive and to determine next steps to create a resolution if necessary.
• Organizing and evaluating continuous learning activities and other professional development opportunities, in collaboration with other agencies/organizations, as appropriate
• Monitoring status of volunteers
• Developing and reviewing program guidelines, policies, procedures, position description, and other administration type documents

Qualifications

The successful candidate will possess:

Education, Certificates

• Certificate in Volunteer Management and/or equivalent combination of education and experience

Experience

• Minimum 5 years’ demonstrated experience in people management
• Minimum 2 years’ demonstrated experience in volunteer recruitment, training and support
• Experience in managing a roster of over 400 volunteers
• Experience working in a non-profit, volunteer-driven environment
• Volunteer management in a healthcare setting an asset

Knowledge

• Knowledge of and responsive to current trends in relation to legal and administrative requirements of volunteer screening, management, adult education and support/coaching
• Knowledge of trends in volunteer management particular to the healthcare environment

Skills

• Possess exceptional organizational skills
• Strong facilitation, training and coaching skills
• Exceptional interpersonal and communication skills, both written and oral, with professionalism and discretion
• Possess conflict resolution skills
• Strong computer literacy with Microsoft Office, database management and social media platforms
• Bilingualism in both official languages is required

Abilities

• Ability to work within a collaborative environment and independently
• Ability to prioritize, set priorities and deal effectively and efficiently with competing demands within a busy, fast-paced environment
• Ability to work occasional evenings and weekends when needed

Other

• Ability to commute between all Hospice Care Ottawa locations when required