Title: Team Supervisor – Museum Guide
Number of Positions: 2
Reports to: Operations Manager
Compensation: $17.50/hour, plus $1.00/hour bilingual pay premium
Deadline: Friday, October 6, 2023 at 4:00 p.m. ET. Applications will be reviewed on a rolling basis as they are received.
Location: Ottawa, ON (Carp)
Hours: Contract position until December 31, 2023, with possibility of extension. Anticipated 37.5 hours/week, including weekdays, weekends, occasional holidays, and evenings.

The Diefenbunker: Canada’s Cold War Museum, a once-top secret, four-storey underground bunker, was originally designed as the centre for Canada’s defence against nuclear attack during the Cold War. Now a museum and national historic site preserving and promoting Canada’s Cold War history, the Diefenbunker and its stories play a crucial role in helping us to understand our past and build our collective future. The Diefenbunker offers a one-of-a-kind experiential learning environment inside Canada’s most significant Cold War artifact, along with award-winning programs, events, exhibitions, and escape rooms.

POSITION SUMMARY
The Team Supervisor will work closely with the Operations Manager to ensure the daily operations of the museum run smoothly. The Team Supervisor plays an integral role in supporting the Museum Guide staff and volunteers, and in overseeing the Gift Shop. This position requires supervisory experience, a high level of administrative responsibility, and a strong ability to handle multiple tasks.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Coordinate all visitor services, public program delivery, and frontline operations of the museum;
• Facilitate guided tours, educational programs, and special events;
• Aid the Operations Manager in the training, supervision, and evaluation of the Museum Guides;
• Act as the cash verifier and main point of contact for operational days, including on weekdays, weekends, and occasional evenings;
• Hold financial accountability for reconciling the opening and closing of cash registers;
• Assist with the division and facilitation of museum tasks for frontline staff;
• Provide input from own areas into broader museum processes, such as the development of the annual budget and work plan;
• Develop or assist with visitor experience procedures and processes;
• Assist the Operations Manager with volunteer program projects;
• Support Museum Guides with museum coverage as needed during peak times;
• Hold accountability in the Gift Shop, including for store inventory, sales reports, shipping and receiving, merchandising, and product and pricing recommendations;
• Work closely with all museum departments to ensure museum standards are being met;
• Foster a collaborative work environment in which employees feel supported, trusted, and respected while ensuring to communicate and demonstrate the museum’s messages, policies, and values in a professional and respectful manner.

POSITION REQUIREMENTS

• Two to three years of customer service experience;
• Cash handling experience;
• Ability to provide Vulnerable Sector Police Check;
• Strong communication and presentation skills;
• Experience working in a team environment;
• Experience working with children, youth, and seniors;
• Familiarity with computers and Microsoft programs such as Outlook, Excel, Word, and PowerPoint;
• Flexibility to work any shift Sunday through Saturday.

POSITION ASSETS

• Key holder or cash verification experience;
• Experience in procedure development and implementation;
• Interest in history, especially military and/or Cold War history;
• Fully bilingual speaking and writing capabilities in French and English.

THE DIEFENBUNKER MUSEUM OFFERS:

• A fun, collaborative working environment;
• A place for continuous learning and growth;
• Mentorship and career guidance;
• Workplace allowance for Smart Serve, First Aid/CPR C, and WHMIS Certification.