Job Posting 96739

Client and Volunteer Services Supervisor
Caledon Meals on Wheels
Halton / Peel area
Caledon, Orangeville and close surrounding areas
closes in 31 days (Tue, 31 Oct)
part time  •  Wage: $24.34/ hour plus benefits, 30 hours per week(Occasional Evening and Weekends Required)


Client and Volunteer Services Supervisor


Position Summary

Reports to the Executive Director and is responsible for overseeing the successful operation of the Client Service & Volunteer Programs in Caledon and Dufferin County.  The Supervisor works closely with clients/ caregivers, volunteers and provides leadership and supervision to the program staff.  This position ensures all related administrative tasks are completed and manages the day-to-day budget of the programs as well as ensures quality programs delivered, and client and volunteer needs are met.


  • Oversees the Meals on Wheels & Security Check Service, Friendly Visiting and Project Lifesaver (PLS) and Volunteer Programs
  • Conducts phone and/or in-home client assessments and determines eligibility/ suitability for CMOW programs and services and referrals
  • Oversee the recruitment, screening, selection and training of individual and corporate/ business volunteers
  • Ensure that safety checks are being conducted according to CMOW policies and procedures and provide necessary follow up with the client and/or caregivers
  • Identify, match, introduce and monitor volunteers with clients for the Friendly Visiting Program
  • Provide information, training and support to caregivers and clients registered in the PLS program
  • Supervise support, and act as a backup for the Meals on Wheels Team and ensure they have the necessary tools, supplies, systems, and training to perform their jobs
  • Conduct performance evaluations, set annual goals and provide regular supervision meeting for staff reports
  • Develop and implement outreach and marketing strategies as needed
  • Monitor program budgets and expenditures
  • Collect and analyze data on client or volunteer complaints/ suggestions and make recommendations for improvements if necessary
  • Maintain contact and ongoing liaison with appropriate outside agencies through committee and network meetings



  • Post-Secondary School Diploma/ Degree in a Social or Community Service Program and/or 2 years related work experience
  • Demonstrated assessment and referral skills with vulnerable populations
  • Experience in supervision and support of personnel
  • Working knowledge and experience with MSOffice and client data bases
  • Solid time management and organizational skills
  • Strong verbal and written communication skills
  • Knowledge and understanding of seniors’ and community service issues
  • Daily use of a car is required


Please submit your resume and cover letter outlining your experience via email to


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