Mount Douglas Seniors Housing Society is a non-profit charitable organization with the mission to provide secure, affordable rental housing to adults 55+ living on lower incomes. The Society has been operating for 50 years on a 4-acre park-like site in Saanich and currently offers 164 units of independent rental housing.

JOB SUMMARY                

Reporting to the Executive Director, the Manager of Tenant Services is responsible for effectively managing all tenant services including tenant relations, tenant leases, maintaining low vacancy rates, and ensuring that a high standard of service is maintained for the residents. The position works with the Executive Director and Maintenance Manager to coordinate and monitor rent collection, deposits, chargebacks, vacancies, move-ins/outs, unit repairs and maintenance.

There is an expectation that the incumbent will show strong leadership in the areas of client care and administration and will act independently in the best interest of the residents and the Society.

Mount Douglas Seniors Housing offers a great workplace culture in a small, collaborative team, a 35-hour work week, competitive salary and benefits, and 3 weeks paid vacation.

MAJOR RESPONSIBILITES

Effectively manages tenant services to create a positive environment and a high level of service for tenants.

Supports seniors and individuals with barriers to housing to maintain positive tenancies. Resolves conflict with compassion and clarity.

Supports the ED to provide effective leadership by bringing forth recommendations on and tenant-relations processes and policies.

Effectively coordinates maintenance to ensure the Society’s buildings, properties and equipment are maintained in excellent condition for the enjoyment of the residents and the fiscal well-being of the Society.

Effectively manages the rental of vacant suites to ensure the fiscal well-being of the Society.

Reports regularly to the ED about tenant-relations, rentals, and administrative issues.

If you love seniors and housing or have a passion for our work but don't meet all the qualifications, please apply. We are willing to train the right person. 

For the full job description please go to our website: https://www.mdshs.net/careers/