Reporting to the IT Manager, the Computer Support Technician is responsible for managing, monitoring, and maintaining the IT infrastructure and performing technical support work in the IT department of the Vancouver Art Gallery. The incumbent assists the IT Manager and the IT team by providing a range of troubleshooting and support functions.  Responsibilities include: investigating and resolving hardware, software, and network problems; installing software patches and upgrades; assisting the IT Manager in the evaluation, installation and configuration of software and hardware; providing advice and assistance to staff, onsite or remotely, regarding software functions; performing routine monitoring and maintenance functions on the network system; and performs various clerical support services for the department.

The Vancouver Art Gallery, one of the largest and innovative art museums in Canada, is undergoing a multi-phase organizational transformation after celebrating 90 years of operation. With a permanent collection of more than 12,000 works of art, the Gallery is implementing a campaign to build a new purpose-built gallery facility in downtown Vancouver planned to open in 2027. This is a moment of growth, exploration and change, as the Gallery re-articulates its relationship to communities and audiences and envisions the role of an art museum in the 21st century.

The new building designed by Swiss Architects Herzog and de Meuron will provide an optimal platform to reimagine the Gallery’s relationship with the world. The new Gallery building will be the most ecologically sustainable art museum in Canada. The creation of a world-class purpose-built art facility will enable the Gallery to foster deeper and wider community relations and expand audiences, celebrate Indigenous culture, and acknowledge the diverse heritage and histories of place and people in Canada and the ancestral and unceded territories of the Traditional Coast Salish Lands including the Musqueam (xʷməθkʷəy̓əm), Squamish (Sḵwx̱wú7mesh Úxwumixw) and Tsleil-Waututh (səlilwətaɬ) Nations.

Complementing and building upon a rich institutional history of exhibiting photography and moving image, design, craft, material and popular culture—in an expanded field of visual culture—the Gallery further seeks the development of an online and virtual space—“a second building”—that blurs the line between the “real” and “virtual” worlds. Through innovative art programming, the Gallery will be a leader in interpreting Canada’s past, present and future.

Provides IT support to the Gallery by:

• investigating and documenting software and hardware problems,
• defining scope and prioritizing resolution requirements,
• installing, testing and configuring disparate computer hardware & software,
• establishing and maintaining effective working relationships with internal & external contacts,
• maintaining records, files and documents critical to Gallery operations,
• communicating best practices & policy to all levels of staff.

Provides administrative support to the IT department by:

• documenting the location, interfaces, and endpoints of the Gallery network,
• inventorying the deployment of Gallery hardware to staff,
• coordinating RMAs with multiple vendors,
• assisting the IT Manager with the selection & procurement of new hardware,
• tracking and assigning software licenses for staff and hardware.

Qualifications include:

• Qualifications include a university degree in the field of technology (or a strong set of hardware & software vendor certifications)
• A minimum of three years experience in an IT related position
• Exceptional communication and interpersonal skills
• Possesses excellent problem-solving and critical thinking skills
• Extensive technical knowledge, and good task management abilities
• A successful computer technician should be able to optimize systems’ efficiency, improve network security, provide timely technical support, and introduce new technology to the organization.