Job Posting 96806

Online Income Support and Tenancy Advocate
Sources Community Resources Society
Vancouver & Lower Mainland
closed 8 days ago (Fri, 22 Sep)
full time




Position: Online Income Support and Tenancy Advocate


Location: Newton Resource Center

Hours: 35 h/week


We are looking for an Online Income Support and Tenancy Advocate to join our Sources Advocacy Programs team! This individual must be eager, motivated, organized, and responsible!


About Sources

SOURCES is a community-based non-profit organization providing support and hope to communities in the Lower Mainland, on Vancouver Island, and across Northern BC. Sources strives to create vibrant and resilient communities through support to adults, children, youth, and families facing challenges in life such as mental health, disability, poverty, substance use, and conflict. We support our communities through leadership, education, and volunteerism.


Sources is committed to learning about, celebrating and incorporating Indigenous knowledge into our practices as we continue our work in truth and reconciliation. People of all races, cultures, ethnicities, LGBTQ2S+, and abilities are welcomed to work with us. We value diversity, respect, and collaboration as we promote our mission: social wellness for our community.


Description of position


Ask an Advocate program provides online advocacy support to organizations serving Metro Vancouver’s homeless (and at risk of homelessness) population. The website content and support focus on assisting individuals who have barriers to accessing basic living needs such as income, medical benefits, and affordable housing. Supports include short tutorials and an Income Support and Tenancy Advocate who is available to respond to questions by email and live chat. Online materials and support cover topics such as: how to deal with an eviction notice; how to prevent problems with your landlord; how to appeal when your benefits application is denied; and when/how to request a crisis supplement. In addition to the online tutorials, the program offers tenancy and income support training to staff and volunteers – Service providers working with the homeless and at-risk of homelessness population.


General Responsibilities:

  • Maintains complete and accurate statistics and records for all project
  • Promotes the project’s activities through workshop presentations and public
  • Participates in training, team meetings, staff and agency initiatives, meetings and
  • Excellent administrative skills and experience in resource development; creation of content for training manuals, booklets, brochures, factsheets and on-line presentations; must be organized and systems oriented.
  • Demonstrated ability to work effectively within a team environment– includes contributing in a cooperative way to the teamwork environment and upholding the professional code of ethics. Ability to apply tact and diplomacy to deal with sensitive and/or politically charged issues and ability to give and receive positive and constructive feedback

Program Specific Responsibilities:

  • Maintain online advocacy chat services/emails/consultations to service This includes providing support, information, referral, written communications and distributing of support information and resources.
  • With the Training Developer oversees and maintains all information for the website, online advocacy reference information databases, and Ensures appropriate changes to the website and reference material as required.
  • Provides tenancy & income support services training online and in person for the service providers/clients.
  • Maintains and develops working relationships with the Ministry of Social Development and other human-serving organizations.
  • Promotes relationships with project partners, the community, other human-serving organizations and general Participates in community meetings, and other events related to poverty and homelessness.
  • Exceptional knowledge of community resources and internet and research



  • Minimum 2 years post-secondary education in related field and equivalent experience in related
  • Understanding of advocacy, Provincial and Federal income supports programs and tenancy
  • Effectively utilize Office suite including Excel, Word, Outlook and central data systems
  • Effectively communicate professionally, verbally and written in English
  • Exercise good judgment, sensitive to a diverse client base and ability to deal tactfully with sensitive client issues; strong sense of social justice and strong desire to assist and improve the lives of marginalized people,
  • Non-violent Crisis Intervention Training (Training may be accessed through Sources)
  • Criminal Records check through the Ministry of Public Safety and Solicitor General Criminal Records Review Program Valid Class 5 BC Driver's License and driver's abstract

Start Date: ASAP

Salary: $25/hour

Benefits (if applicable):

  • 100% employer paid coverage for extended health and dental
  • Long term disability, life insurance, critical illness insurance, accidental death & dismemberment coverage
  • Employee & Family Assistance plan
  • Pension plan
  • Generous paid time off, starting at 3 weeks


Closing Date: September 22, 2023.


How to apply: Please email your cover letter and resume to Tatiana Belyaeva, Advocacy Programs Manager at . Please include where you saw this job posting in your email. Thank you.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!