Permanent Full-Time (35 hours per week)

Job ID 23-015NCFRC

Are you looking to make a difference in your community?

Join the Norwood team and start making a difference today!

Norwood Child and Family Resource Centre is an Edmonton-based non-profit organization that has been supporting children and families since 1963, with a vision of Healthy Children, Healthy Families, Healthy Communities. Our programs and services are designed to strengthen and enrich families with children from birth - 6 years old. Early childhood experiences are aimed at fostering optimal child development and healthy parent-child attachment. Parent education opportunities are created to support building the capacity of families. Family support services are provided to support families as the child’s first and most important teacher. Information and referral are key practices in supporting families to grow and learn within their own communities. Programs are delivered using a holistic approach to support the social, emotional, intellectual, language, physical and creative needs of children and families in the community. For more information, visit https://www.norwoodcentre.com.

Norwood staff are guided by the following Team Charter (SPIRIT):

• Support - We utilize one another's strengths to take on challenges and opportunities using positive communication, collaboration, and compassion.
• Passion - We have the energy, attitude, and enthusiasm to be fully committed and engaged in our work with each other.
• Integrity - We are honest, trustworthy, transparent, and accountable with each other.
• Respect - We accept others without judgment and recognize that every individual is a person of value.
• Inclusivity - We celebrate diversity and welcome people of all abilities, backgrounds, cultures, and perspectives.
• Team - We are all one group working towards improved outcomes for children and

If you share our values and support our mission and vision, please consider joining our team.

Position Summary

The Communications Coordinator develops communications for the agency through the creation of content that reflects the work of the agency. This position will be responsible for the creation of clear, compelling, and concise messaging about Norwood’s programs and services, for internal and external use. The Communications Coordinator will have knowledge of best practices and trends with creative thinking skills.  

This position requires a flexible work schedule that includes evenings and weekends to meet the needs of the agency. 

Reporting to the Program Support Manager, the Communications Coordinator is responsible for the following:

• Developing and implementing the agency’s communication strategy. 
• Constructing the agency website, ensuring accuracy, timeliness, and SEO (Search Engine Optimization) best practices.
• Monitoring and maintaining social media platforms, including content calendar, scheduling posts, responding to comments, and tracking analytics to measure engagement and suggest improvements.
• Creating engaging and compelling content for various communication channels, including but not limited to newsletters, program guides, blog posts, social media, and press releases. 
• Developing and distributing internal communications such as posters, bulletin boards, PowerPoint presentations, and updates to support an informed team environment.
• Preparing key messages to effectively communicate with peers, funders, donors, stakeholders, politicians, media etc.  
• Capturing and editing photos and videos for marketing and communication purposes.
• Contributing to the development and implementation of Norwood’s communications strategy, including key messages for various Norwood audiences.
• Collaborating with Norwood team members to ensure full understanding and knowledge of Norwood’s programs and services.
• Providing communications support for agency events and activities. 
• Assisting in the coordination of event logistics and promotion of event participation.

The ideal candidate will possess the following qualifications:

• Post-secondary education in communications, public relations, marketing, journalism, or related field.
• Exceptional written and verbal communication skills.
• Proficiency in social media platforms and social media management tools.
• Basic understanding of graphic design and familiarity with design software (e.g. Adobe Creative Suite).
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Detail-oriented with a keen eye for aesthetics and design.
• Knowledge of analytic tools to measure communication performance.
• Self-motivated, proactive, and able to work both independently and as part of a team.
• Strong interpersonal skills and ability to work with diverse teams and stakeholders.
• Skills in visual design, photography, and video editing.
• A valid driver’s license and access to a reliable vehicle.
• Criminal Record Check and Child Welfare Intervention Record Check (findings will be reviewed on a case-by-case basis).

The following qualifications are considered an asset:

• Experience (practicum or entry-level positions) in communications, public relations, or similar roles. 
• Experience in a non-profit environment. 
• Experience working with children and families from diverse cultural and socio-economic backgrounds.

The starting hourly range for this role is $25.48 - $28.67 per hour ($46,374.00 – $52,179.00 per year) based on a 35-hour week. 

Norwood provides the following:

• Great benefits plan
• 2 staff fun/appreciation days per year
• 5 weeks of paid time off per year (1 week at Spring Break, 2 weeks at Christmas, and 2 weeks vacation)
• Strong focus on employee wellness and work-life balance
• 12 sick/personal leave days per year
• Supportive of ongoing professional development
• Service recognition and employee awards
• A compassionate team environment

Norwood Child and Family Resource Centre values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and 2SLGBTQIA+ communities. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

COVID-19 vaccinations are mandatory for all Norwood staff and practicum students. Successful candidates will be required to provide proof of their COVID-19 vaccination prior to their start date. If you are the successful candidate and cannot be fully vaccinated because of a protected ground under human rights legislation, you may request an accommodation that will be reviewed by the agency. 

Immunization against COVID-19 is the most effective means to prevent the spread of COVID-19, to protect the children and families we serve, our workers, and the public; to prevent outbreaks at the Agency; and to preserve workforce capacity. This policy strengthens work Norwood has done throughout the pandemic to keep our staff and participants safe (i.e. distancing, hand hygiene, infectious disease protocols, PPE use, masking, and staff education.