Title: Museum Guide
Number of Positions: Multiple positions available
Reports to: Operations Manager
Compensation: $16.50/hour. Fully bilingual candidates (French and English) will receive a pay premium.
Deadline: Friday, October 6, 2023 at 4:00 p.m. ET. Applications will be reviewed on a rolling basis as they are received.
Location: Ottawa, ON (Carp)
Hours: Hourly part-time with a minimum of 15 to 25 hours/week, including evenings and weekends.

The Diefenbunker: Canada’s Cold War Museum, a once-top secret, four-storey underground bunker, was originally designed as the centre for Canada’s defence against nuclear attack during the Cold War. Now a museum and national historic site preserving and promoting Canada’s Cold War history, the Diefenbunker and its stories play a crucial role in helping us to understand our past and build our collective future. The Diefenbunker offers a one-of-a-kind experiential learning environment inside Canada’s most significant Cold War artifact, along with award-winning programs, events, exhibitions, and escape rooms.

POSITION SUMMARY
The Museum Guide provides high-quality service to visitors at the museum. They contribute to the mandate of the museum by offering public and educational activities for visitors, such as guided tours and group visits. They also answer various visitor questions about the museum related to its function, activities, mandate, and vision. In addition, they participate in the development of and delivery of all museum activities.

PRINCIPAL DUTIES & RESPONSIBILITIES
● Greet and orient visitors at the front desk, answer questions about all aspects of the museum, and gather visitor data;
● Handle cash and sell admission tickets, memberships, and store items;
● Interpret history and the themes of the museum through dialogue with visitors;
● Facilitate guided tours, educational programs, and activities;
● Ensure the safety of visitors and staff, and security of the museum;
● Provide assistance for special events, rentals, Escape the Diefenbunker, outreach programs, and promotional events, both on and off site;
● Assist in ensuring the museum is presentable through cleaning and other light maintenance;
● Work on various visitor services and/or special projects as required;
● Foster a collaborative work environment in which employees feel supported, trusted, and respected while ensuring to communicate and demonstrate the museum’s messages, policies, and values in a professional and respectful manner.

POSITION REQUIREMENTS
● One year customer service experience;
● Ability to provide Vulnerable Sector Police Check;
● Strong communication and presentation skills;
● Experience working in a team environment;
● Experience working with children, youth, and seniors;
● Familiarity with computers and Microsoft programs such as Outlook, Excel, Word, and PowerPoint.
● Flexibility to work a minimum of two to three shifts a week.

POSITION ASSETS
● Functional in both official languages;
● Current student in a related field (museology, history, communications, education, or comparable studies);
● Museum interpretation experience;
● Interest in history, especially military and/or Cold War history.