- CASUAL POSITION -
Job Title : INTAKE WORKER
Based at : Wetaskiwin Emergency Shelter
Reports to : Shift Supervisor
Hours of work : CASUAL, on-call (with the possibility of making it a Permanent Full Time position)
To serve, strengthen and uplift men, women, youth and children through the life-changing gospel of Jesus Christ
The Intake worker will liaison directly with client as a critical initial contact person and will be responsible for developing and maintaining relationship with guests at the Wetaskiwin Emergency Shelter.
MAJOR DUTIES AND RESPONSIBILITIES:
Assist in the operation of the Shelters Department by:
- Utilize and develop customer service skills to promote a welcoming, friendly and kind environment to support people experiencing homelessness.
- Assist community members experiencing homelessness by performing shelter intake duties, such as checking guests in/out of shelter, completing new registrations, assisting with baggage/belonging storage and organization
- Enter client related information into shelters' reporting program/database (ETO)
- Manage and report on all incidents
- Providing community members with blankets, towels, hygiene products, nutrition, clothing and other items
- Assist with basic operations, such as cleaning mats, picking up garbage, laundry, stocking intake offices with supplies and other tasks as delegated by the supervisor or team lead
- Engaging in shift debrief before and after your shift, including a brief devotional time
- Build rapport with clients through active listening and provide information on expected standards of conduct
- Assist with support services, such as addiction recovery program applications and information, referrals to the nursing/medical supports, engage in housing conversations and make referrals to the housing department, etc.
- Engage in responses to emergency medical situations inside or outside of Hope Mission property, such as community members who are in medical distress or who overdose due to drug poisoning
- Be willing and comfortable to engage in drug poisoning (overdose) reversals using naloxone and performing CPR when required
- When safe, be willing and comfortable to respond to incidents within the community that Hope Mission operates, such as medical incidents, drug poisoning reversals and other situations
- When requested by shelter management or supervisor, engage in community support such as outreach, pressure washing, community clean-up or other tasks that serve the community at large
- Screen and monitor community members to promote a secure and safe shelters' environment, both inside and outside within Hope Mission property
- Maintain radio communication to keep other staff and facilities informed
- Assist with meal service if requested by shelter supervisor or team lead
- Clock-in and clock-out on biometric hand clock
- Attend staff meetings and make reports as necessary
- Any other tasks as requested by shelter management
MINIMUM QUALIFICATIONS AND SKILLS:
- A university or college diploma or degree in social work, human services, psychology (or related fields), nursing/medical or bible school/seminary education will be considered an asset
- Those currently pursuing or thinking of pursuing careers in law enforcement, emergency medical services, fire rescue services, medicine/nursing, social work or other human support services will be prioritized and are encouraged to clearly state their experience on their resume and cover letter
- 2 years of work experience is an asset
- Ability to Communicate effectively with clients, and conflict resolution skills
- Administrative and organizational abilities
- Ability to exercise authority without intimidation
- Self-management skills
- Being a Christian Organization we require our employees to be in agreement and sign the Hope Mission Statement of Faith (http://hopemission.com/about-us/values/)
- Must be legally entitled to work in Canada on a full-time basis.
- Able to provide a clean Criminal Record Check and Vulnerable Sector Search
- A letter of reference from a ministry or church is an asset
- Adherence Hope Mission’s Vision, Mission, Policies and Procedures.
START DATE: Immediately
2. Cover letter stating why you would like to work in a Christian organization and why you would be a good candidate to serve those experiencing homelessness in Wetaskiwin
TO: People and Culture, Hope Mission at hr.connect@ hopemission.com
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.