Job Posting 97311

Senior Medical Office Assistant
REACH Community Health Centre
Vancouver & Lower Mainland
1145 Commercial Drive
closes in 18 days (Fri, 29 Dec)
full time - temporary / contract  •  $24.00-$26.00

Position:                          Senior Medical Office Assistant (Senior MOA), Medical Clinic (Maternity Leave Coverage)

Wage Range:                   $24.00 – $26.00

Department:                     Medical clinic

Hours:                               Full time, 35 hours per week.


Are you an experienced Medical Office Assistant with a background in primary care, ready to take the next step in your career? REACH Community Health Centre is looking for two exceptional candidates to join our Medical clinic team in this newly created position.


Established in 1969, REACH is a non-profit, community-governed organization with a history of primary care innovation. REACH is dedicated to providing high quality integrated health care in East Vancouver to families and individuals of all ages.



Along with the regular duties of an MOA, you will also have the following responsibilities:

  • Maintains oversight of MOA workflow to ensure the smooth running of front desk operations and patients’ access to care.
  • Effectively and regularly communicates with team mates regarding workflow.
  • Ensures front desk is appropriately staffed at all times.
  • Assists the Operations Manager in recruiting and interviewing MOAs.
  • Leads the orientation and training of new MOAs.
  • Ensures that the reception area, waiting room and noticeboards are clean, tidy and free from clutter and/or outdated content.
  • Assumes or shares responsibility for creating provider schedules.
  • Acts as a point of contact for troubleshooting issues that impact patient care.
  • Proactively prepares for clinic closures, including schedules, phone diverts and patient communication.
  • Generates reports as applicable to the MOA role: daily counts, 3rd next, eftpos reconciliation.


Highlights of qualifications:

As outlined in the MOA job description, including:

  • Certification as a Medical Office Assistant from an accredited educational institution, or equivalent experience.
  • A minimum of 5 years practical experience in a similar position.
  • Experience or interest in coaching and training other MOAs
  • Experience or interest in clinic operations and reporting
  • Excellent time management
  • Demonstrated attention to detail at all times
  • Advanced de-escalation skills


All REACH employees are required to be fully vaccinated as a condition of hire and ongoing employment (COVID-19 vaccine doses as approved by Health Canada), subject to any medical or other human rights grounds. Such a request must be made during, not after, the recruitment process.


REACH proudly celebrates the diversity in our neighbourhood and amongst our staff. We strongly encourage applications from people of under-represented communities, including Indigenous, migrant, people of colour and LGBTQ2S+ individuals.


If you, or your relative, is a current patient of REACH medical, and are successfully hired for a position in the centre, you may not use REACH for ongoing primary care medical services. REACH will assist any employee or family member who loses their primary medical care as a result of this policy to obtain comparable medical care as soon as possible after the conclusion of the probationary period.


Please see for full job description 


How to apply:

Please send the following to with subject line: Senior Medical Office Assistant

  • Cover letter stating why you are a great fit for this position
  • Resume


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