Job Posting 97543

Supporter Services Representative (Bilingual English/French)
Doctors without Borders
Toronto Metro area
closed 14 days ago (Mon, 27 Nov)
full time  •  Level 11 on the MSF Canada Salary Grid, $53,100 per year

Job Information 

Anticipated start: ASAP

Salary: Level 11 on the MSF Canada Salary Grid, $53,100 per year

Status: Must be legally authorized to work in Canada; MSF Canada is not in the position to support a work permit process for any country outside of Canada 

Impact Statement

Supporter Services Representatives build, nurture, and strengthen relationships with Doctors Without Borders (MSF) donors and prospective donors. They provide exceptional service to anyone engaging with MSF, primarily through phone and email communications, stewarding people and helping ensure a successful supporter journey that is an extension of the MSF brand.  

Key Responsibilities

  • Exceeding donor expectations in their donor experience through both inbound and outbound phone and email communications
  • Creating a sense of pride and comradery with donors and coworkers for contributing to the work MSF does as a movement
  • Supporter service oriented, maintaining a high level of understanding of a donor’s situation and needs
  • Extensive recordkeeping and database maintenance

Job Specific Responsibilities

  • Engagement - Demonstrated professionalism in verbal and written communication to engage with donors who have requested or have been identified as needing additional support via phone and email
  • Administration - In-office mail and physical donation sorting; Support gift processing and fulfillment, stewardship, and recognition activities 
  • Fundraising Support - Escalated donor service queries; Support with special fundraising projects, community events and programs
  • Quality Control and Solutioning - Collect and update information for reporting

Please CLICK HERE for complete description. 

Knowledge and Experience 

  • Experience in donor, customer, client services or similar interaction with the public
  • Experience working with MS Office applications and e-mail programs
  • Familiarity with the not-for-profit sector or experience with fundraising
  • Experience working with Blackbaud’s Raiser’s Edge, Luminate Online, and/or ZenDesk, or similar databases and systems

Education, Certifications, and Languages

  • Proficiency in verbal and written English
  • Proficiency in verbal and written French

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