• Start with 2 weeks paid vacation (receive 1 day of additional vacation time for every year you work at Watari, up to 11 years)
• Receive additional paid time-off (up to 126 hours of additional paid time-off per year for full-time employees)
• Become eligible to receive comprehensive extended health benefits after successfully completing a 3-month probationary period.
• Become eligible to receive RRSPs after completing 1 year of work at Watari. (3%)
• Access to training and professional development opportunities which are paid for by Watari.
• Access to free counselling services with certified and experienced counsellors.
• Access to free lunches when you work at the office.
• Have the ability to work in a multicultural and engaging work environment.

• Responsible for daily reporting on site with designated tools provided (i.e., collect signatures for Release of Liability waivers, complete daily stats reports, stipends, and communicate with community peer team workers)
• Clean and prepare shower units between each use to ensure sanitary conditions in between showers, and weekly deep cleaning, with community peer workers and other staff members, volunteers (when available). 
• Manage distribution of necessities (e.g., towels, hygiene kits, etc.) to guests, as appropriate.
• Maintain a safe environment at the assigned site.
• Serve as an essential participant in the 320 Alexander Street team; contribute to planning and strategy and help develop Community Rules and Safety Protocols for the space.
• Maintain an inventory of supplies and oversee laundry service and delivery.
• Train new community peer workers, complete working orientation, and submit reports to the Supervisor.
• Welcome and orient participants to the hygiene, wellness, showers, and laundry services. 

• 2 years or more work experience in a customer service role.
• Lived experience and understanding of homelessness and the community of the Downtown Eastside.
• Full understanding and knowledge of the impacts of colonization on Indigenous culture, including residential schools, Indian day schools, hospitals, the 1960s, and millennial scoops.
• Understanding of migrant communities challenges and barriers, including trauma and displacement.
• Excellent written and verbal communication skills.
• Demonstrated and sound problem-solving skills.
• Ability to set and maintain strong boundaries.
• Working knowledge and experience in computer use for data entry and reporting.
• Ability to work in environments with community peer workers, staff, guests, and volunteers from diverse and multicultural backgrounds.
• Must be physically able to assist participants if they have any mobility issues.
• Ability to lift to 25 lbs.
• Must be able to work while standing and entering wheelchair and non-wheelchair accessible spaces.
• Must be prepared to deal with challenging circumstances which can include mental health and personal hygiene of program guests.

Preferred skills and experience for applicants

• Experience working with, providing service to, or volunteering with houseless people and other vulnerable populations.
• Certified or able to be certified in CPR and First Aid.
• Conflict management skills is a plus (must be able to remain calm and collected in the face of conflict or challenging situations)
• Strong working knowledge of Indigenous and migrant cultures and well-being.