Organization name: Watari Counselling & Support Services
Location: Vancouver, British Columbia
Job opening: Wellness Programs Coordinator, 320 Alexander
Working hours: Full-time, 35 hours per week
Pay: $28.00 per hour + extended health benefits after successfully completing a 3-month probation period
About Watari Counselling & Support Services
Watari was developed in 1986 as a response to the lack of services and programs for high-risk street-involved youth in Vancouver. Since then, Watari has helped thousands of people in the Downtown Eastside and the surrounding communities, through several youth and community programs as well as through our counseling team. Over the years, Watari has developed important programs not only for youth but for everyone needing support here in the community, including Indigenous people and migrant workers. Our Latin American Group and Vietnamese Community Kitchen have become important staples in the community as well. Although much has changed over the years, Watari continues to be a safe and supportive place for the people in the community. Today, Watari has 13 essential programs made possible by the dedicated staff, and amazing volunteers and community partners!
Benefits of working with Watari
- Start with 2 weeks paid vacation (receive 1 day of additional vacation time for every year you work at Watari, up to 11 years)
- Receive additional paid time-off (up to 126 hours of additional paid time-off per year for full-time employees)
- Become eligible to receive comprehensive extended health benefits after successfully completing a 3-month probationary period.
- Become eligible to receive RRSPs after completing 1 year of work at Watari. (3%)
- Access to training and professional development opportunities which are paid for by Watari.
- Access to free counselling services with certified and experienced counsellors.
- Access to free lunches when you work at the office.
- Have the ability to work in a multicultural and engaging work environment.
The Wellness Programs Coordinator will manage all aspects of the Wellness programs at 320 Alexander Street. This will include the Shower & Laundry Program, and this includes but is not limited to cleanliness, safety, and maintenance of both programs. This position will facilitate training and be the primary contact for all participants and community peer workers, including volunteers. The Wellness Programs Coordinator is an essential member of the 320 Alexander Street team, which has the most direct contact with the communities we serve.
The successful applicant shall be familiar with the Constitution, Code of Ethics, and Oath of Confidentiality of Watari Counselling and Support Services, and thereby subscribe to its philosophies, standards, and objectives. The successful applicant shall also maintain a working knowledge of the Watari Policy and Procedures Manual.
Essential duties and responsibilities
- Responsible for daily reporting on site with designated tools provided (i.e., collect signatures for Release of Liability waivers, complete daily stats reports, stipends, and communicate with community peer team workers)
- Clean and prepare shower units between each use to ensure sanitary conditions in between showers, and weekly deep cleaning, with community peer workers and other staff members, volunteers (when available).
- Manage distribution of necessities (e.g., towels, hygiene kits, etc.) to guests, as appropriate.
- Maintain a safe environment at the assigned site.
- Serve as an essential participant in the 320 Alexander Street team; contribute to planning and strategy and help develop Community Rules and Safety Protocols for the space.
- Maintain an inventory of supplies and oversee laundry service and delivery.
- Train new community peer workers, complete working orientation, and submit reports to the Supervisor.
- Welcome and orient participants to the hygiene, wellness, showers, and laundry services.
Qualifications and other requirements for applicants
- 2 years or more work experience in a customer service role.
- Lived experience and understanding of homelessness and the community of the Downtown Eastside.
- Full understanding and knowledge of the impacts of colonization on Indigenous culture, including residential schools, Indian day schools, hospitals, the 1960s, and millennial scoops.
- Understanding of migrant communities challenges and barriers, including trauma and displacement.
- Excellent written and verbal communication skills.
- Demonstrated and sound problem-solving skills.
- Ability to set and maintain strong boundaries.
- Working knowledge and experience in computer use for data entry and reporting.
- Ability to work in environments with community peer workers, staff, guests, and volunteers from diverse and multicultural backgrounds.
- Must be physically able to assist participants if they have any mobility issues.
- Ability to lift to 25 lbs.
- Must be able to work while standing and entering wheelchair and non-wheelchair accessible spaces.
- Must be prepared to deal with challenging circumstances which can include mental health and personal hygiene of program guests.
Preferred skills and experience for applicants
- Experience working with, providing service to, or volunteering with houseless people and other vulnerable populations.
- Certified or able to be certified in CPR and First Aid.
- Conflict management skills is a plus (must be able to remain calm and collected in the face of conflict or challenging situations)
- Strong working knowledge of Indigenous and migrant cultures and well-being.
Watari’s mission statement
Our mission is to facilitate meaningful change and provide a bridge to healthier possibilities through innovative, community driven and supportive programming.
Watari’s statement of diversity & inclusion
Watari embraces diversity as an integral part of being a caring community. We are committed to building and maintaining a diverse, accessible, civil, and supportive environment by including diversity of religion, gender, ethnicity, race, sexual orientation, disability, age, and socioeconomic class.
To this end, we will make positive efforts to reach out to groups that have traditionally been under-represented and who can enrich and be enriched by their experience at Watari. At Watari, we encourage behaviors that enhance the freedom and respect that every individual deserves.
Watari is an equal opportunity employer, Indigenous applicants, people of color, all genders, LGBTQ2S+, and persons with disabilities are encouraged to apply. Thank you to all applicants in advance, only those who are short-listed will be contacted.
Facilitating positive change in our community