Job Posting 97867

Program Manager / Quality Analyst
WJS Canada
Vancouver & Lower Mainland, Vancouver Island & Coastal areas, Fraser ...
Lower Mainland and Okanagan, BC
closed 5 days ago (Sun, 3 Dec)
full time  •  $32.00-$35.00 per hour

Job: #J1023-1296

Full-Time Full-Time Program Manager / Quality Analyst (Lower Mainland and Okanagan)

Number of Positions: 1

The Position

The Program Manager provides operational and administrative direction for the development, implementation and management of the program in these CARF-accredited agencies. They implement and monitor policies and procedures related to day-to-day services to persons served and directs and coordinates the day-to-day management of program staff. They work directly with persons served and their families/care teams as required, and is responsible for overseeing and coordinating individual program plans. The Program Manager participates in agency decision making and is the primary liaison with the contracting body.


The Quality Analyst (QA) oversees contracted caregivers who, under an agreement with WJS, share their home or are contracted to work in a WJS Leased resource with Children and Youth in care. The QA recruits, screens and selects caregivers based on an established criteria. Also assists current caregivers in planning for transitions, monitors the service, and provides quality assurance to funders, families and the agency. Also completes other office-related duties, including data entry, filing, etc.

Scheduling and Travel Requirements:


  • One (1) permanent, full-time position available
  • 40 hours per week with a flexible weekday, day shift schedule (0900-1700), to meet the operational needs of the contracted providers.
  • Requires the full ability to perform on-call duties.
  • Will require that the position be based at the WJS Canada program office in Surrey, BC.
  • Ability to travel each month, to the Okanagan region of the province.

**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with WJS Canada.**


**COVID-19: Please be aware that this funder/client mandates services only be provided by employees that are fully vaccinated against COVID-19. Proof of COVID-19 vaccination will be required at time of hiring.**


The Program

WJS' Children in Care (CIC) homes / services offer:

Agency supported foster care is provided under a contract or agreement, for the placement of a child/youth in a family setting outside the birth or adoptive family home. This care is provided to a child/youth who has been removed from the home, and placed within a family setting temporarily until the child/youth can be reunified with the family, or until it has been determined that another family-type setting or living environment is in the best interest of the child/youth. Agency supported foster care is comprehensive and establishes a system of supports and services for the child/youth, the family of origin, and the foster family. Programs assist foster families to recognize their strengths and abilities to effect change for the child/youth and family in order to establish stability in the life of the child/youth.


Our Specialized contracted caregiver programs provide trauma-informed treatment and services in a safe, supportive, 24-hour setting to children/youth for whom there are documented reports of abuse, maltreatment, and/or behavioral health needs and who cannot safely live in a family setting within the community.


These programs are time limited, with goals for reunification with the family of the child/youth, or placement within another family setting, or other community placement with an emphasis toward permanency.


In Your Role You Will

  • Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity; take disciplinary action when required.
  • Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
  • Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
  • Coach and mentor staff, and lead and participate in team building activities.
  • Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
  • Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
  • Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
  • Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
  • Develop and manage annual program budget and perform periodic cost and productivity analyses.
  • Produce program, occupancy, annual and other reports as required.
  • Advocate effectively for service recipients.

For complete overview of the responsibilities of this role, please visit the Employment page of WJS Canada.


As An Ideal Candidate You Possess

  • A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
  • Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
  • Must have specific experience with financial and human resource management.
  • Current WCB Occupational First Aid, Level 1 and CPR certificates required.
  • Experience with basic sign language and/or alternative communication strategies training or experience an asset.
  • Valid Class 5 Driver’s License and clean driver’s abstract
  • Reliable, safe vehicle with appropriate insurance
  • Preference for candidates that have successfully completed the SAFE Home study course*

*Requirement to complete the SAFE Home Course during employment.


Other Requirements:

  • Must be able to pass screening by Licensing Board and be approved as PIC (Person in Charge)
  • A physician’s note confirming suitability, including a negative tuberculosis screening test
  • Successful criminal record/vulnerable sector check.
  • Successful candidate must sign an oath of confidentiality, a conflict-of-interest statement, abuse protocols, and a code of ethics statement


Not sure you meet the requirements? We still welcome you to apply, as we may be able to consider diverse combinations of skills, education and experience.


Applicants will be required to provide three (3) professional references that WJS Canada will be able to contact in a timely manner at time of interview.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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