The Program Attendant is the support staff in place after regular business hours.  They are responsible for taking clients to outside meetings, ceremonies, and activities during the evenings and weekends. They provide non-counselling support to the clients.

Program Management

• Manage the phone system, directing incoming calls to the proper authority and documenting messages in accordance with procedure.
• Dispense and record medication in accordance with the client’s Enforce PLTC treatment house rules
• Accurately document significant occurrences and observations in the proper formants (i.e. daily charting binder, incident and termination reports, overviews, etc)
• Facilitate programming and enforce mandatory attendance unless otherwise directed by client’s counselor, the team lead and/or immediate supervisor on shift.
• Initiate programming facilitation in the absence of a team lead and/or supervisor

Operational Duties

• Manage the phone system, directing incoming calls to the proper authority and documenting messages in accordance with procedure.
• Dispense and record medication in accordance with the client’s prescription directive and at the identified PLTC timeframes.
• Initiate cash count and prepare shift overview document upon arrival for shift
• Ensure a sufficient quantity of regularly utilized forms (i.e. medical, sweat, outside meeting and swim sheets etc.) are readily available
• Initiate and update staff resource binders (i.e. client permit, bedding sheets, medical, memo etc.) weekly
• Greets all clients, staff, trainees, and visitors and ensure visitors sign in and out upon arrival and exit
• Administer routine room and security checks on an hourly schedule and/or when required (i.e. Solicitor General or at risk clients)
• Communicate the prohibition of personal cell phones and cameras to visitors.
• Attend mandatory team meetings, training initiatives and seminars
• Transports clients when required to do so utilizing a PLTC vehicle. In doing so, acknowledge and respect both road and vehicle safety rules.
• Adhere to the weekly planning schedule and consistently share all program facilitation equally.
• Intake new clients ensuring that the proper procedure is followed (i.e. gloves are utilized; engage client in initial intake questionnaire)
• Support the Accreditation process and adhere to all Accreditation processes and standards.

Client Support

• Maintain clearly defined professional boundaries in engaging clientele at any capacity
• Provide only non-counselling support to clients
• Understand governing PLTC code ethics and policies in supporting clientele
• Follow proper procedure in the process of admitting clients (i.e. confiscation of contraband materials upon check in); answering general questions, etc.
• Acknowledge and comply with staff communication protocols. Familiarize self with process of how to contact outside resources (i.e. Mental Health Crisis) in dealing with complex client issues (i.e. suicidal ideations, conflict resolution, termination of SG clients etc)
• Familiarize self with recovery process and related materials; exhibit ability to effectively assist clients when requested with assigned work
• Provide feedback to clientele regarding their treatment program in a manner that is both suggestive and positive. Effectively encourage client growth
• Distributes client personal items from assigned rooming basket when required and ensure items are returned
• Ensure that clients utilize the sign out book when going for walks, passes, etc.
• Comply with PLTC Code of professional and ethical conduct when associating with clientele. Observe, validate and listen to client concern(s) ensuring a clear understanding before making suggestions.

Safety and Security

• Perform client roll calls at required times and immediately communicate the absence of a client to other staff for immediate follow up
• Comply with existing PLTC practices in the event of a crisis situation, fire and emergency.
• Communicate and enforce client and staff compliance with treatment house rules
• Ensure client participation in PLTC scheduled programming, unless otherwise advised.
• Regularly sign in and out on the fire regulation sheet upon shift start and end
• Always respond to a client crisis situations in pairs of two
• Utilize existing communication devices when on the floor or facilitating programming.
• Perform random room and locker checks
• Ensure client door name tags are current and updated