DUTIES

• Ensures house rules are observed.
• Supports the delivery of programs/orientation and services to the residents. 
• Responsible for the intake/admission, pre-departure services and check-out of residents 
• Responsible for ensuring welcome packages and admission files are ready and prepared regularly. 
• Ensures rooms are set up and equipped with toiletries, food, baby formula, diapers etc.
• Organize and maintains supplies in the storage office and keep an up-to date inventory of supplies (e.g. diapers, formula, coffee, sugar etc.)
• Delivers food to client rooms
• Supports the smooth operation of the Centre, which includes responding to emergencies.
• De-escalates non-violent crises, e.g. client altercation, family conflicts. 
• Conducts COVID screening and temperature check for clients. 
• Communicates in a timely and professional manner with supervisor regarding any client concerns.
• Supports the general office duties such as answering telephones and responding to client issues.
• Provides interpretation services, as required.
• Communicates in a timely and professional manner with the hotel management regarding any client concerns.

QUALIFICATIONS

• Community college diploma in community work/human services or equivalent.
• Minimum six (6) months fulltime work experience working in shelter setting.
• Excellent communication skills.
• Fluency in any of the following languages considered an asset: Arabic, Dari, Farsi, Somali, Amharic, Spanish
• Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
• Demonstrated experience responding to crises and providing supportive counselling.
• Ability to work independently.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Possession of a current First Aid/CPR training certificate would be an asset.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.