PLEA Community Services is currently seeking a Temporary Full-Time Specialized Home Manager for our North Burnaby Specialized Resource. The proposed start date for this position is December 4, 2023 and it will end upon return of the incumbent.
The Specialized Home Manager is responsible for the day-to-day oversight of a specified program, ensuring all deliverables are met in accordance with internal and external requirements. This includes the selection, training and supervision of employees, and the effective management of available resources, within the scope of the work/strategic plans, budgets and policies in place for the program.
Under the direction of the Program Director, this role will work collaboratively with other members of the Managers' team.
Position Type: Temporary Full-Time
Location: Burnaby, BC
Hours of Work: The usual hours of work in this position are based on a 37.5-hour work week (Monday-Friday) during agency's usual hours of operation. Occasional evening and weekend work may be required.
Minimum Requirements: A Diploma a related field, and at least three (3) or more years of related, progressively more responsible front-line experience.
Who we are:
PLEA is an accredited, not-for-profit, charitable community services agency that has operated throughout BC for more than 40 years. We deliver high quality, innovative services to children, youth, adults, and families facing significant challenges in their lives. PLEA is an ally in reconciliation. The organization is committed to providing culturally safe programs and continuing to work towards breaking down the barriers that cause harm to Indigenous people and communities.
What you will do:
- Participate in the recruitment and selection of program staff by performing duties such as screening applicants, participating in interview panels and making hiring decisions.
- Orient, determine the need for, and provide training to program staff, volunteers and practicum students.
- Supervise program staff by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations. Make disciplinary and dismissal decisions as necessary.
- Be responsible for the day-to-day supervision of staff in an assigned program/service. Schedule program staff in accordance with program staffing requirements.
- Oversee the day-to-day operation of the program by ensuring that the necessary facilities and equipment are in place, program/agency guidelines and policies are adhered to, and program/accreditation standards and licensing requirements are met.
- Provides effective leadership to employees regarding service delivery and leads the case management and reporting process for the team, including the preparation of file and case reviews.
- Contribute to the planning and development of a program. Plan and implement program activities and special events.
- Participate in setting service, resource and operational priorities and requirements for their team to meet the strategic objectives. Contribute to the assessment and planning of services provided and the identification of areas of improvement and/or growth.
- Monitor, authorize and allocate expenditures within the operating budget for the year. Prepare and maintain related documentation.
- Hold themselves and their employees accountable to the expectations set by policy, legislation, accreditation standards, funding requirements and the agency's mission, vision and values. Complete incident and complaint investigations as required, addressing any legal and ethical issues or violations in policy.
- Work independently and collaborate with the management team. Participate in all management-initiated projects and acts as a change-leader in the organization.
- Maintain related records and statistics and produces reports as required.
- Represent the agency on various internal and external committees. Establish effective working relationships with community stakeholders, including referring authorities.
- Protect and uphold confidentiality.
- Perform other related duties as required.
Why join our team:
All benefits/perks are effective on your first day. These include:
- 20 days of front-loaded vacation.
- A comprehensive benefits package, with premiums paid for by the Employer.
- A defined benefit pension plan, with Employer contributions.
- Annual wellness allowances.
- Training and development funds, based on your career interests and needs.
A number of agency-sponsored social events, including a summer barbeque, annual holiday party, and team days each year!
What You Will Bring:
- Effective leadership and management skills.
- Effective business communication skills, including oral and written communications.
- Strong case management skills.
- Excellent interpersonal skills, including the demonstrated ability to build trusting and effective relationships with stakeholders.
- Effective conflict management, problem-solving and analytical skills.
- Demonstrated ability to work independently, take initiative, make sound decisions in high pressure situations and be accountable for results.
- Effective teamwork and collaboration skills.
- Effective organization and time management skills, including the ability to multi-task and adapt to changing circumstances.
- Demonstrated ability to be sensitive and understanding of individuals’ social realities including issues of race, culture, religion, gender identity/expression, sexual orientation, poverty and lifestyle.
- Demonstrated knowledge of program-related issues and trends.
- Knowledge of government and accreditation standards and applicable legislation and policies, as well as best practices for supervising a group of employees.
- Knowledge of Microsoft Office suite, and web-based conferencing tools.
Other job requirements:
- Satisfactory Criminal Record Clearance.
- Satisfactory Centralized Services Hub Clearance by the Ministry of Children and Family Development.
- The candidate may be required to complete a Tuberculosis Screening Test prior to the start of employment.
- A valid Occupational First Aid Level 1 Certificate or willingness to obtain one prior to hire.
- A valid B.C. Driver's License (Class 5 or Class 7), and suitable driver's abstract.
- Access to a personal vehicle. This position required travel in the Lower Mainland.
- Documentation that you are legally approved to work in Canada.
- Our funding contracts require that successful applicants are fully vaccinated against COVID-19 prior to their start date.
Please submit a resume and cover letter referencing competition number 2023202SHM1. This position is excluded from BCGEU membership. Closing date for Internal Applications: Tuesday, November 14, 2023, at 4:30PM. If the position is not filled internally, it will remain open until filled.
Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.
We thank all applicants for their interest; however, only those shortlisted for an interview will be contacted.