Job Posting 98827

Clinical and Operation Manager
Family Services of Greater Vancouver
Vancouver & Lower Mainland
closes in 4 days (Thu, 29 Feb)
full time  •  $42.64/hr


Clinical and Operation Manager Competition #2-24




About the Role

Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives as well as workplace consulting, training, and critical incident response services to organizations. As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.

Working within the mission, vision, values and person-centered philosophy of the Agency, the Clinical and Operations Manager provides overall leadership to our clinical teams and oversight of our clinical services. This includes work supervision, and clinical supervision for the clinical counselling team, and program management (quality control, performance and quality improvement, service standards) with respect to EAP clinical and work/life services, ensuring that these services are delivered with the highest standards of clinical service quality, effectiveness, and efficiency.

As a member of the management team, the Clinical and Operations Manager participates in budgeting, and operations planning, as well as supports relationships with client organizations and other internal and external parties. The manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client care. They actively support the Agency’s awareness and goals around diversity and inclusion.


About our Opportunity:


Our Valued Benefits:

  • Flexible scheduling
  • Starting at 3 weeks’ vacation for full-time staff
  • 3 paid household leave days a year
  • 2 paid Wellness Days a year
  • Paid sick days
  • 2 1/2 paid Agency days for full-time staff
  • 5 paid days for education leave/year
  • 1 paid Moving Day/year
  • Subsidized professional association annual dues (if applicable)
  • A work culture that values transparency, teamwork, learning, fairness and integrity



Health and Wellness Resources:

  • Generous health/dental benefits after 3 months.
  • 3 flex benefit options to meet your individualized needs
  • Option of psychological/counselling services (up to $1500/year)
  • Employee Assistance Plan
  • Long Term Disability Plan
  • Insurance, Travel insurance, ++


Pension: Pension plan enrollment for eligible employees


Work Hours: 35 per week (Full-time)

Salary: MGP 4 Step 1 ($42.64/hr)


Location: Primarily in person at our East Broadway office with the possibility of working some days remote


Posting End Date: Posting will remain open until filled



What you bring:


Education, Training, Experience

  • Master’s level degree in psychotherapy, social work, psychology, or related field, with 5-10 years of clinical experience,
  • Experience managing and leading a diverse team of admin and clinical staff
  • Experience in EAP, short-term problem resolution and/or call centre/crisis line (internal, external, or contract) preferred
  • Workplace Mental Health or Psychological Health & Safety knowledge or experience also preferred
  • Registration as an RCC, CCC or RSW required


Knowledge, Skills, Abilities


  • Exceptional clinical ability and judgment.
  • Significant knowledge of therapeutic and counselling modalities including short-term, solution-focused treatment approaches.
  • Substantial knowledge regarding mental health, substance abuse, and critical incident response.
  • Knowledge of legal requirements regarding mandatory reporting and duty to warn.
  • Skilled at juggling operational needs with client care.
  • Experience in the development of policies and practices to support best-practice clinical service delivery.
  • Ability to think strategically and to proactively develop solutions to problems.
  • Superior verbal and written communication skills.
  • Strong computer literacy with word processing, spreadsheet and/or database is required for this role


Additional Requirements

  • Successful completion of a Criminal Record Check
  • Proof of Covid-19 vaccination status will be required


How to apply:

If this describes you, please submit your application to us through our website,

Only short listed candidates will be contacted for interviews. Thank you for your interest.

We are committed to recruiting a diverse workforce that represents the communities we so proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous communities, persons with disabilities, gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove biases and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applicants who apply for roles within the Agency.

If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #2-24 in email subject line) outlining your interest and relevant experience to   for follow-up. **if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**


Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations.


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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