Job Posting 99145

Community Hospice Care Coordinator, Bilingual
Hospice Care Ottawa
Ottawa area
130 Rossignol Drive Orléans, ON K4A 0N2
closed 15 days ago (Wed, 14 Feb)
full time  •  Starting at $38.39/hour

Who We Are:

Hospice Care Ottawa (HCO) is a community-based charitable organization whose mission is to accompany and support individuals, and their families, through their end of life journey by providing compassionate, high quality care. Hospice programs include day hospice, home support, family support, and residential hospice services. Hospice Care Ottawa delivers these services at three sites: May Court Hospice, La Maison de l’Est, and Ruddy-Shenkman Hospice. HCO proudly recognizes and welcomes the diversity of our community and strives to be inclusive for all.

Position Overview:

As a member of an interdisciplinary team, the Community Hospice Care Coordinator coordinates and administers the day-to-day functioning of community hospice care services and programs. Working collaboratively with other Care Coordinators, this position manages a case-load of clients/caregivers and a team of volunteers to coordinate the administration of the In-Home Support (Volunteer visits), Day Hospice and Caregiver Support programs.

Community outreach and partnership building will be an integral part of this position. We are rebuilding our programs in the Francophone community which have been paused due to the pandemic.

Key Responsibilities:

  • Manages a case load of clients/caregivers, maintaining client records and care plans
  • Manages and provides support a team of volunteers
  • Makes home visits to assess appropriate clients and caregivers and refer to the Hospice Programs
  • Advocates on behalf of the patient, with their permission, by making appropriate phone calls to the attending physician or Home and Community Support Care Coordinator
  • Liaises with volunteers regularly to support their work with clients and caregivers, and organizes quarterly volunteer meetings
  • Adheres to the quality standards of the Hospice Care Ottawa and the Hospice Palliative Care Association of Ontario
  • Provide coverage for team members at all sites.
  • Provides back up on call coverage for leave of absences on a rotation basis


In-Home Hospice/Caregiver Support Program:

  • Provides intake and referral to clients and caregivers calling from the community
  • Determines best suitability and assigns volunteers to clients/families for In-Home Support visits
  • Acts as patient advocate where needed and desired by the patient and family
  • Participates in patient conferences with other agencies and team members
  • Checks in with clients and caregivers on a regular basis, ensuring that their needs are being sufficiently met and in a way that is acceptable to them


Day Hospice Program:

This position will run the Day Hospice Program at Maison de L’Est.

  • Assesses the needs of individual guests (clients) and performs client check-ins and follow up as necessary
  • Coordinates the activities of the Day Hospice including scheduling of volunteers
  • Oversees and coordinates any complementary therapies e.g. music, art, massage, Reiki
  • Facilitates and ensures the smooth running of the Day Hospice



The successful candidate will possess:

Education, Licenses, Certificates:

  • Bachelor of Science Nursing (BScN) or equivalent
  • Current Registration with the College of Nurses Ontario
  • Current CPR
  • LEAP Certification (Learning Essential Approaches to Palliative Care), or willingness to obtain within the first year of employment
  • Certification in Hospice Palliative Care Nursing Canada is an asset
  • Completion of Advanced Care Planning program
  • Demonstrate a commitment to on-going education and professional growth to maintain current knowledge in the changing face of both hospice palliative care and bereavement



  • At least 3-years experience in hospice palliative care and/or background in community palliative care nursing
  • Demonstrated experience in client assessment and patient advocacy
  • Experience with volunteer coordination, training and support



  • Understanding and demonstration of Ethics as they relate to Palliative Care
  • Strong knowledge of community resources
  • Understanding of the Francophone culture


Skills and Abilities:

  • Demonstrates a person-focused approach to service delivery
  • Demonstrates compassion, empathy, integrity, respect, courtesy and a caring attitude in all interactions
  • Bilingualism in both official languages is required
  • Superior communication skills – oral and written – French and English
  • Exceptional listening skills
  • Strong computer skills in Microsoft and experience in InfoAnywhere or similar medical software
  • Demonstrated ability to work as part of a work collaborative, interdisciplinary environment
  • Possess excellent organizational and time management skills and the demonstrated ability to handle multiple tasks and priorities



  • Must possess a valid Driver’s License and access to a vehicle for the purposes of business travel
  • Must be able to work flexible working hours

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