Job Posting 99154

Coordinator/Caseworker, Journey Home
Edmonton John Howard Society
Edmonton area
closed 16 days ago (Tue, 13 Feb)
full time

Job ID 24-004EJHS

Company Overview:

It is an exciting time to join the team at the Edmonton John Howard Society as we embark on a renewed strategic direction. For over 70 years, EJHS has been rooted in community safety and this will continue to be our focus. We offer individuals and families a chance to heal and reintegrate into the community from justice and related systems. Our new strategic direction is about building on our rich history in the community safety space, including building our community services; building our team; and building our story.

Edmonton John Howard Society strives to provide a meaningful work environment through the following: 

  • Strong focus on employee wellness and work-life balance
  • Service recognition and employee awards
  • Professional development opportunities
  • Staff team building and appreciation days
  • Competitive health, dental and RRSP benefits

We are a values-driven organization that supports clients from a strength-based approach.  If your values are aligned with our core values listed at:, please consider joining our team.

Position Summary:

The Coordinator will support the oversight of the day-to-day operations of Journey Home, including client care, case management, and staff supervision. They will assist their team in the onsite delivery of services, in a multi-disciplinary team environment. They will oversee individuals who are coming out of the healthcare system and are Not Criminally Responsible (NCR). Risk management will be in partnership with AHS with the overall goals of client, staff, and community safety.

The Coordinator will oversee the evening operations of Journey Home. The Coordinator will play a supportive role in program and policy implementation.  As a Coordinator, you will support your team in the delivery of client-centered services, in a multi-disciplinary team environment.

The Coordinator will also play a supportive role in program policy implementation. As a Coordinator, you will assist in monitoring of operational and evaluative aspects of the program and fulfill supervision requirements of direct reports.



  • Review and approve monthly time balances and semimonthly payroll for staff,
  • Complete monthly staff schedule,
  • Ensure accurate record keeping and databases,
  • Participate in afterhours on-call rotation schedule as required,
  • Communicate property issues immediately to immediate supervisor and Manager of Facilities.


  • Ensure expenditures are made within the limits of the established program budgets,
  • Maintain timely expense reporting and documentation of same,
  • Ensure processing and submission of invoices as required,
  • Notify immediate supervisor of any potential and immediate matters that require financial decisions outside the Coordinator’s scope of decision making.


  • Contribute to program level policies and practices and compliance of same,
  • Support the application of program level policy through a client-centered lens,
  • Support the delivery of client services in compliance with program, funder, and agency policies,
  • Support risk management including client and staff safety, confidentiality, duty of care, and mandatory reporting according to relevant legislation,
  • Communicate pertinent information and updates to front line staff in a timely manner,
  • Encourage information exchange and discussion across Agency teams,
  • Contribute to program level direction and policy.


  • Support effective recruitment, retention, and termination of program staff,
  • Implement supervisory standards within the program,
  • Fulfill acting roles as defined and as necessary including front-line roles,
  • Complete regular supervision and annual performance appraisals,
  • Provide day-to-day supervision to assigned staff including constructive feedback and development opportunities,
  • Communicate updates to front line staff in a timely manner,
  • Notify immediate supervisor of any potential and immediate human resource issues,
  • Ensure core training for staff is maintained and identify supplemental training opportunities,
  • Participate in core agency and additional ongoing training opportunities as directed and ap-proved.


  • Be a positive ambassador for the agency,
  • Support the embedment of agency and division level philosophy into program service delivery,
  • Participate in Leadership Team meetings and activities,
  • Provide guidance to ensure a positive culture by assisting and supporting colleagues as needed,
  • Support the education of stakeholders, the general public, the community and others, as applicable, about the program,
  • Role model agency mission, vision, values and guiding principles,
  • Participate in and provide leadership in agency and program level staff meetings and on agency committees,
  • Remain current with philosophical shifts within the community of practice.


  • Assist with the development and implementation of agency strategic direction through the contribution of innovative ideas, concepts and goals,
  • Build and maintain positive relationships with actual and potential partners/collaborators, neighbours, the community, and project funding representatives.


  • Assist agency leadership to maintain accurate program level logic models, data collection tools (including client/stakeholder feedback) and databases,
  • Ensure data entry is completed accurately and within required timeline,
  • Support the implementation of program level annual performance improvement plans,
  • Work with the division leadership to ensure programs have a clear design, including forms,
  • Participate in the CARF accreditation process.


  • As directed by the supervisor

Qualifications / Skills:

Capabilities/competencies required for the role include: leading self (self-awareness), engaging others (fostering the development of others), achieving results (setting direction and strategically aligning decisions), developing coalitions (build partnerships and networks) and demonstrating critical thinking.

  • Diploma in a related human services field
  • 1 to 3 years’ experience with program oversight and supervising front line employees
  • 1 to 3 years’ experience working with high risk individuals and/or high need populations
  • A combination of education and experience may be considered in lieu of above
  • Proven ability to provide leadership, direction, and establish a positive culture for a team
  • Proven ability to maintain composure and effectively manage crisis situations
  • Proven ability for written and verbal communication
  • Competency in current evidence-based practices in relation to the applicable scope of work, mental health, and addictions
  • Innovative, self-motivated and inclined to go above and beyond
  • Proven ability to receive feedback
  • Valid First Aid and CPR certification as required
  • Criminal Record Check, Enhanced Reliability, and Child Intervention Check
  • General computer and database knowledge (Microsoft Word, Excel, Outlook)
  • If occasional business use is required, Reliable vehicle, valid Class 5 Driver’s License $2 million liability is required

Conditions of Employment:

  • This position is a full-time position of 40 hours per week.
  • The days of work for this position are Monday – Friday and will include day and evening shifts as well as participation in on-call duties as required.
  • The position requires frequent standing, walking up and down stairs, and occasional lifting.


The salary range for this position is $55,000 - $64,000 per year.


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