Job Posting 99512

Case Manager 2 - Addictions Withdrawal Management
Addiction Services Central Ontario
York / Durham area
closes in 22 days (Fri, 22 Mar)
full time  •  32.47/hour






Supporting other teams, programs and services as required


Addiction Services Central Ontario (ASCO) is a charitable, community-based addiction services organization with its main office located in Aurora, Ontario and provides programs and services in York Region, South Simcoe and some parts of Toronto. To better reflect the people and communities we serve, our name has changed from Addiction Services for York Region to Addiction Services Central Ontario. Be sure to visit our website:


ASCO unites to offer hope and promote recovery through outstanding service and innovation. Addiction Services Central Ontario takes pride in its passion for client service. Each day presents new opportunities to demonstrate leadership and expertise in addictions to the community. ASCO embraces a holistic, biological, psychological, social and spiritual approach to addiction. A holistic approach places the person at the centre. The agency uses a harm reduction approach in addiction treatment and equally respects individuals who choose abstinence or harm reduction. ASCO’s four strategic priorities are: Organizational Excellence, Building Awareness, Service Expansion and Strategic Partnerships and Collaborations.


Addiction Services Central Ontario is seeking a highly motivated and energetic individual for the position of Case Manager 2, with a focus in Addictions Withdrawal Management. This position will operate as part of an interdisciplinary team, comprised of nursing, case management, physicians, nurse practitioners, peer support and addiction counsellors.


With ASCO’s current increase of in-person services, this position will be based in the Aurora office location, as well as other satellite office locations and clinics including York Region, North York and South Simcoe, reporting to the Assigned Supervisor.


ASCO is required to follow all public health and provincial directives as well as of those of our Ontario Health Team partners as related to the pandemic and other health issues that may come forward, including but not limited to vaccination requirements.


This is a full-time permanent position, for 35 hours per week, with a minimum of two evenings per week, providing services throughout York Region, North York and South Simcoe. Weekend work is also expected (i.e. some Saturdays). The hourly wage rate for this position is $32.47.


Why Work at ASCO?:


  • 3 weeks’ Vacation to start; 4 weeks after one (1) year of continuous service
  • HOOPP Pension Plan for Full-time and Part-time permanent staff
  • 3 Flex Days to be taken throughout the year
  • 15 days’ Paid Personal time
  • Education Allowance provided up to $300 per fiscal year
  • 5 Education Days per fiscal year provided for personal and professional development
  • Comprehensive Benefits package
  • Employee Assistance Plan
  • Various employer-paid training programs
  • Mileage reimbursement when required
  • Free on-site parking


Duties and Responsibilities include but are not limited to:


  • Is familiar with, and committed to the organization’s Vision, Mission, and Values.
  • Demonstrates understanding of, and adherence to organizational policies and procedures, including but not limited to the Protection of Privacy, Workplace Violence, Discrimination and Harassment policies, Accessibility for Ontarians with Disabilities, etc.
  • Follows all health and safety policies and procedures as per our Health & Safety Program, and actively maintains a healthy & safe work environment through both actions and words.
  • Functions in accordance with relevant professional standards of practice.
  • Regularly updates professional knowledge through educational events, workshops, and profession related reading and training.
  • Takes part in regular supervision with the Clinical Supervisor, providing necessary information for review of client files and discussion of appropriate interventions, and sets professional goals where required related to skill and knowledge acquisition.
  • Engages in regular performance reviews and provides feedback concerning own performance.
  • Accepts direction from the Clinical Supervisor and provides feedback concerning client and service issues.
  • Completes mandated assessment tool (GAIN), as required, for the purpose of facilitating referral to bed-based treatment programs.
  • Negotiates individualized care plan, based on feedback from the assessment results, the client’s strengths, prioritized problem areas, client’s preference and readiness to change, and identification of potential barriers to treatment entry.
  • Develops a clear plan of action; including client’s identified goals, treatment interventions, specific referral as appropriate, duration and frequency of on-going services.
  • Demonstrates ability to observe boundaries, engage in appropriate emotional regulation, and uphold the code of ethics and standard of practice aligned with regulatory college in all work related to client care.
  • Establishes collaborative partnerships with clients that involve non-judgmental listening and client-directed goal setting that fosters independence, self-determination, competence and hope, by employing strengths-based principles and practices.
  • Informs clients of confidentiality requirements and the limitations of confidentiality.
  • Collects relevant information through assessment from clients, and with their permission, from family members and other service providers in order to collaboratively develop a treatment plan.
  • Develops long term goals, short term objectives to meet their goals, and concrete action steps to achieve the objectives.
  • Collaboratively develops individualized crisis prevention/intervention plans with clients as required.
  • Actively participates in regular interdisciplinary team meetings to provide clinical assessment, feedback, and recommendations for treatment planning and or discharge
  • Helps clients to take advantage of wellness opportunities including healthy diet, exercise, adequate sleep, and a variety of self-care strategies.
  • Provides supportive counselling.
  • Provides information about community resources to clients, and with their permission, family and significant others.
  • Attends case conferences, and accompanies clients to agencies, and to health-related and other appointments.
  • Collaboratively develops with clients a transition plan that will result in a positive termination of service.
  • Participate in Group Services delivery upon completion of orientation, shadowing and training.
  • Follows program guidelines and the Client Safety Framework to promote the safety of clients.
  • Provides appropriate support to clients who have reported actions that are contrary to the Health & Safety program, or who have engaged in actions that are contrary to the program.
  • As applicable, works with clients to identify safety issues, and develop prevention and response strategies.
  • Maintains client files according to agency policies, protocols, guidelines and procedures.
  • Maintains timely and comprehensive documentation of plans, summaries, client contacts and interventions and any other client issues in clients’ files, including in agency databases and information management systems.
  • Reports statistics about clinical activities using mandated database and using agency format.
  • Completes monthly, annual and other reported documentation as required in a punctual and comprehensive manner.
  • Maintains clear and concise client records that are based upon facts and observations, avoiding opinion or subjective conclusions.
  • Conducts individual case management sessions - the frequency and length of sessions may vary depending on the client’s needs and program format.
  • Maximizes client’s participation in treatment, community services and events and actively promotes self-efficacy,
  • Provides supportive counselling including, but not limited to, brief intervention, lifestyle and personal counselling to assist individuals to develop skills to manage substance abuse and related problems, and/or maintain and enhance treatment goals.
  • Knowledge and understanding of services provided such as referrals to therapy, residential treatment, detox, relapse prevention, crisis intervention, follow-up and aftercare.
  • Develops and maintains extensive knowledge of the supports and services in Central Ontario and surrounding areas.
  • Establishes effective working relationships with hospitals, physicians, emergency shelters, community mental health and addiction providers, housing providers, and other community agencies and resources and helps clients to negotiate with services and engage in self-advocacy.
  • Engages in community capacity building to support people.
  • May sit on external and internal committees that are consumer related, upon approval of the Clinical Supervisor.
  • Advocates ensuring that services and supports are meeting a client’s needs.
  • Intervenes on client's behalf, as requested or indicated, with other agency staff, the housing provider or other community services.
  • Develops an advocacy plan in collaboration with clients to ensure access to mental health services, and to address any other identified issues.
  • Engages in systemic advocacy to address issues of inequality and injustice with the support of the Program Supervisor.
  • Performs other duties and responsibilities as assigned by the Clinical Supervisor and/or Program Director.
  • Liaises with community partners and other agencies in a manner that promotes the agency’s reputation and facilitates quality care for shared clients
  • Participates in agency work delegated to committees related to staff development, program planning, social activities, community information, etc.
  • Shares information and constructive observations with colleagues that promote clinical and administrative activities of the agency, including peer review and consultation,
  • Commitment to research investigations, pilot projects, etc. that may be undertaken by the agency.
  • Helps ensure the agency and program objectives are met.
  • Participates in public education, student placement mentoring, program development, planning groups, etc., as appropriate and/or assigned.
  • Demonstrated interest in health care and the specific fields of substance abuse, problem gambling, concurrent disorders, and supportive housing.
  • Works harmoniously with colleagues, including not behaving in ways that are likely to be offensive in any manner to others and confronting such behaviours by others.
  • Ensuring case management support is conducted with an Anti-Oppression and Anti-Racism (AOAR) framework and through an AOAR lens.
  • Conducts self in a responsible, professional manner.
  • Performs other duties that may be assigned from time to time.





  • A Bachelor’s Degree in Social Work, one of the sciences, or a health-related discipline preferred, with a considerable knowledge of substance abuse issues
  • Member or member in progress with one of the regulatory colleges under the Regulated Health Professionals Act ex: College of Registered Psychotherapists of Ontario; Ontario College of Social Workers and Social Service Workers.
  • Experience working with marginalized populations, combined with a considerable knowledge of substance use / misuse issues
  • Minimum 2 years of case management experience
  • Proven work experience in housing, basic life skills, counselling, crisis intervention, advocacy, meditation, and conflict resolution
  • Knowledge of systemic issues such as poverty, unemployment, stigma, medications, and the isolation felt by individuals with serious mental illness and their families.
  • Ability to practice in a culturally sensitive manner using anti-racism and anti-oppression principles.
  • Ability to work in a harm reduction context
  • Experience working in a fast-paced interdisciplinary team context, is an asset
  • Sound knowledge, awareness and understanding of anti-oppression and anti-racism (AOAR) practices
  • Knowledge of The Ontario Mental Health Act, Mental Health reform principles, the Substitute Decisions Act, and the Health Care Consent Act and PHIPA requirements.
  • Knowledge of The Ontario Human Rights Code, and the Child and Family Services Act
  • Certification in the Global Appraisal of Individual Needs (GAIN) a definite asset
  • Extensive knowledge of supports and services in York Region and it’s bordering communities including formal and informal resources is an asset.
  • Excellent English communication skills, both written and verbal.
  • The ability to provide services in French and any additional languages a definite asset



Other requirements

  • A valid driver’s license and access to an insured vehicle
  • A successful Police Vulnerable Sector Check, as per agency policy and procedures



The process we will undertake to recruit for this role includes:

  • Initial screening of resumes and covering letters
  • Those who are successful in moving through the initial screening process, will be asked to participate in a brief telephone interview
  • Those who are successful in the telephone interview will be asked to attend a face-to-face interview to gain a better understanding of the role, as well as provide you the opportunity to discuss how your experience fits well with this opportunity.


We are an equal opportunity employer and welcome applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code, and we encourage you to reflect upon the diversity you would bring to this role within your application. We are wholly committed to integration and to building a diverse, inclusive, accessible and respectful workplace where every employee has a voice and is given the opportunity to fully contribute, ensuring an equal employment environment without discrimination or harassment, while maintaining the independence of individuals and removing barriers to accessibility in the workplace. We remain committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation.


ASCO is committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous people, persons with disabilities, LGBTQ2 persons, and others who may contribute to the further diversification of ideas. Applicants who require special accommodation in order to complete their application/interview are encouraged to contact our HR representative of the accommodation measures required which will enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. 




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