Job Posting 99542

Operations Assistant
Family Services of Central Alberta
Central Alberta
Red Deer, AB
closes in 14 days (Fri, 8 Mar)
full time  •  Competitive salary based on experience plus benefit package.

Position Description: Operations Assistant

Number of Hours:  35 hrs per week


The job description provided is for a position within the Operations Team that supports the Counselling Department and provides administrative support to all Family Services of Central Alberta programs. Here's a breakdown of the key responsibilities and qualifications for the role:


Primary Duties:
Maintaining the Counselling Schedule: This involves ensuring that appointments are scheduled efficiently and coordinating with counselors and clients to manage their schedules effectively.

Counselling Files and Records Management: Organizing and maintaining client records and files in a secure and confidential manner.

Liaising with EAP Coordinators: Collaborating with Employee Assistance Program (EAP) coordinators, which may involve communication, scheduling, and coordination of counseling services.

Client Contact and Appointment Booking: Contacting clients, booking appointments, and managing the process from file creation to closure and archiving of records.

Proficiency in Software: Being proficient in various software tools, including Simply Accounting, Excel, Access, Microsoft Office 365, and Adobe, to effectively perform administrative tasks.

Invoicing: Handling a limited amount of invoicing and potentially other miscellaneous administrative duties as assigned.

Computer-Related Support: Assisting agency staff with computer-related administration tasks, including website setup, program maintenance, and staff orientation.

Database Maintenance: Maintaining various databases, including data entry, generating statistics, and creating reports.
Effective Communication: Maintaining good communication with clients, volunteers, and staff within the organization.
Responding to Inquiries: Handling both public and internal inquiries and requests.
Evening Work: This job will require you to work Monday and Tuesday evenings.


To be considered for this role, candidates should have the following qualifications:
Relevant Post-Secondary Education: Some level of relevant post-secondary education is required. Equivalencies may be considered, which means that experience or training can substitute for formal education.
Minimum Grade 12: At the very least, a high school diploma (Grade 12) is required.
Proficiency in Software and Advanced Computer Skills: The candidate should be proficient in various software, including website software, and have advanced computer skills to manage data and provide technical support.
Excellent Communication and Organizational Skills: Strong communication and organizational skills are essential for effective liaison, record management, and administrative tasks.
Experience with Data Collection: Experience in data collection may be beneficial for tasks related to maintaining databases and generating statistics.
Satisfactory Criminal Record and Child Welfare Checks: Candidates must undergo background checks, including a satisfactory criminal record check and child intervention check.


Candidates should be aware that they will only receive contact from the employer if they are chosen for an interview.

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