Position Description: Operations Assistant
Number of Hours: 35 hrs per week
The job description provided is for a position within the Operations Team that supports the Counselling Department and provides administrative support to all Family Services of Central Alberta programs. Here's a breakdown of the key responsibilities and qualifications for the role:
Maintaining the Counselling Schedule: This involves ensuring that appointments are scheduled efficiently and coordinating with counselors and clients to manage their schedules effectively.
Counselling Files and Records Management: Organizing and maintaining client records and files in a secure and confidential manner.
Liaising with EAP Coordinators: Collaborating with Employee Assistance Program (EAP) coordinators, which may involve communication, scheduling, and coordination of counseling services.
Client Contact and Appointment Booking: Contacting clients, booking appointments, and managing the process from file creation to closure and archiving of records.
Proficiency in Software: Being proficient in various software tools, including Simply Accounting, Excel, Access, Microsoft Office 365, and Adobe, to effectively perform administrative tasks.
Invoicing: Handling a limited amount of invoicing and potentially other miscellaneous administrative duties as assigned.
Computer-Related Support: Assisting agency staff with computer-related administration tasks, including website setup, program maintenance, and staff orientation.
Database Maintenance: Maintaining various databases, including data entry, generating statistics, and creating reports.
Effective Communication: Maintaining good communication with clients, volunteers, and staff within the organization.
Responding to Inquiries: Handling both public and internal inquiries and requests.
Evening Work: This job will require you to work Monday and Tuesday evenings.
To be considered for this role, candidates should have the following qualifications:
Relevant Post-Secondary Education: Some level of relevant post-secondary education is required. Equivalencies may be considered, which means that experience or training can substitute for formal education.
Minimum Grade 12: At the very least, a high school diploma (Grade 12) is required.
Proficiency in Software and Advanced Computer Skills: The candidate should be proficient in various software, including website software, and have advanced computer skills to manage data and provide technical support.
Excellent Communication and Organizational Skills: Strong communication and organizational skills are essential for effective liaison, record management, and administrative tasks.
Experience with Data Collection: Experience in data collection may be beneficial for tasks related to maintaining databases and generating statistics.
Satisfactory Criminal Record and Child Welfare Checks: Candidates must undergo background checks, including a satisfactory criminal record check and child intervention check.
Candidates should be aware that they will only receive contact from the employer if they are chosen for an interview.
Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.
Thanks for looking on WorkInNonProfits.ca and good luck with your job search!