Job Posting 99564

Business Coordinator/Technical Support
YWCA Toronto
Toronto Metro area
2425 Eglinton Avenue East, Suite 303, Scarborough, ON M1K 5G8
closed 3 days ago (Mon, 19 Feb)
full time  •  $55,939 annually (Level 7), plus comprehensive benefits

Employment Type:  Full-Time, Permanent

Work Hours:  35 hours per week

Salary: $55,939 annually (Level 7), plus comprehensive benefits

Location: 2425 Eglinton Avenue East, Suite 303, Scarborough, ON M1K 5G8

Internal Application Deadline:            Thursday, February 15, 2024

External Application Deadline:            Monday, February 19, 2024                     




YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.


The Business Coordinator / Technical Support as a member of the YWCA Toronto Employment team, is responsible for coordinating and implementing all business-related activities of the Employment Ontario model of service delivery to ensure that the goals, objectives and outcomes, as specified in the guidelines and contract agreements, are accomplished and for ensuring all administrative, financial and technical related duties are completed.  The Business Coordinator will work as part of the team, contributing to quality service delivery and achievement of program goals while maintaining an effective working relationship with the community and in accordance with the Mission and Policies of YWCA Toronto.



YWCA Toronto Employment Centre 2425 Eglinton Avenue East is a customer-focused program model for job seekers and employers, with focus on women, young women and gender-diverse people. The YWCA Toronto Employment Centre is funded by the Ministry of Labour, Training and Skills Development through their Employment Ontario Division (EO). We act as a one-stop service for all jobseekers and employers. We use our resources to support all job seekers, especially those more distantly removed from the workforce, to reach their goals.



  • Assists the Manager in budget preparation;
  • Monitors budgets and expenses in consultation with the Manager;
  • Prepares quarterly financial reports and prepares periodic reviews of the budget status;
  • Prepares financial statements for YWCA quarterly reviews, year-end reports and program proposals in consultation with the Manager;
  • Responsible for the timely submission of month end data to the funder in accordance with the Employment Ontario business model;
  • Oversees in consultation with Manager the daily operation of the Employment Ontario Information System(EOIS), CaMS and YWCA Client Tracking System (CTS) databases which tracks and reports on client information;
  • Responsible for an effective performance management system; tracks, analyzes and prepares statistical reports to identify risks to program delivery; provides strategies to address program risks and advises manager of discrepancies or concerns;
  • Ensure that all administrative activities and requirements for the programs are done in accordance with funder requirements;
  • Supports the team in creating and maintaining intake, workshops, staff schedules and reports in order to support the efficient delivery of services as outlined in the EO guidelines and in accordance with the Employment Service model;
  • Responsible for the effective co-ordination and implementation of the policies and procedures surrounding the data management;
  • Acts as the main designated Service Provider Registration Authority (SPRA);
  • Supervise the Client Service Worker and Administrative Assistant;
  • Assists in the efficient operation of the computer systems in conjunction with the Manager of Information Technology;
  • Assists with proposals and other Ministry of Labour, Immigration, Training & Skills Development (MLITSD) reports and forms.


  • In-depth knowledge of commerce, business administration, accounting or office management as normally acquired through a 4 year undergraduate degree;
  • 2-3 years post–secondary education in the computer/technology field (Cases for Equivalency will be considered);
  • 3-5 years directly related work experience;
  • 3-5 years supervisory experience required;
  • In depth knowledge of data management systems such as the MLITSD 's CaMs system and the Client Tracking System;
  • Excellent computer skills and knowledge of computer systems, hardware and various software packages;
  • Experience in report generation essential;
  • Excellent hardware and software troubleshooting skills;
  • Working knowledge of accounting software;
  • Detail oriented with excellent organizational skills;
  • Excellent oral and written communication skills required;
  • Strong interpersonal skills;
  • Strong and creative problem-solving skills;
  • Commitment to working with people from diverse backgrounds.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health. 



Please click or copy and paste the link in your browser to apply:


Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.


YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations. 


YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted. 


YWCA Toronto is a Scent-Sensitive Workplace.


Posting Date: February 6, 2024

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