Job Posting 99565

Shelter Support Person
COSTI Immigrant Services
Toronto Metro area
closed 9 days ago (Tue, 20 Feb)
full time

This is a contract position scheduled to work 35 hours per week, morning shift (7:00 am – 3:00 pm), mix of weekdays and weekend days





  • Complete admissions and intakes of new arrivals.
  • Ensures house rules are observed.
  • Supports the delivery of programs/orientation and services to the residents. 
  • Completes needed documentation on COSTI’s and funders database.
  • Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly. 
  • Responsible for sorting and distributing mail, including contacting clients. 
  • Supports the smooth operation of the Centre, which includes responding to emergencies.
  • De-escalates non-violent crises, e.g. client altercation, family conflicts. 
  • Conducts COVID screening for clients including supervising Rapid testing
  • Conducts regular room checks and wellness checks.
  • Provides emergency intervention in case of client illness and calls paramedics if required.
  • Communicates in a timely and professional manner with the supervisor regarding any client concerns.
  • Document services to clients and incident reports. 
  • Supports the general office duties such as answering telephones and responding to client issues.
  • Provides interpretation services, as required.
  • Communicates in a timely and professional manner with the hotel management regarding any client concerns.





  • Community college diploma in community work/human services or equivalent.
  • Minimum six (6) months fulltime work experience working in a shelters or respite setting.
  • Excellent communication skills.
  • Understanding of issues facing refugees and populations experiencing homelessness.
  • Demonstrated experience responding to crises and providing supportive counselling.
  • Preference will be given to those who speak a second language
  • Experience working with refugees is an asset.
  • Ability to work independently.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
  • Must have valid first aid/ CPR certificate.
  • Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.


**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday.



LOCATION:                                HWY 7 & HWY 404

DURATION:                                February 26, 2024 to June 30, 2024

STARTING SALARY:                 $44,190 - $46,380 per annum + benefits

POSTING DATE:                         February 6, 2024 

CLOSING DATE:                        February 20, 2024 

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!