Job Posting 99603

Housing Resource Centre Case Manager
St. Leonard's Community Services Inc.
Hamilton area
closed 11 days ago (Wed, 14 Feb)
full time  •  $43,388 plus shift premiums and comprehensive benefits


St. Leonard’s Community Services Brantford has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults, and families.


Our Values

These aren’t just “lip-service” to us – we work and live by them.  If you do, too, we want to talk to you!

  • Inclusive – we value everyone and their unique perspectives and journeys
  • Compassionate – we care about our clients, our staff, partners, and the communities we serve
  • Collaborative – we work together to support our clients and community
  • Integrity – we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
  • Innovative – we are open to change and continuous improvement
  • Genuine – we are honest, respectful, and authentic with our clients, each other, and our partners
  • Optimistic – we believe that everyone can accomplish their goals



St. Leonard’s Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living.  As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, a warming and cooling centre, Housing Resource Centre, as well as our emergency shelter, Transitional Housing and Supportive Housing programs.


As part of our Housing Resource Centre, individuals and their families will be able to contact staff for support Monday-Friday between 8:30am-4:30am if they are experiencing or at risk of experiencing homelessness. Clients will be supported with both low-touch and medium-high touch services based on their self-identified need and will be referred to resources including legal clinics, income support services, food bank services, identification and tax clinics, as well as  Brant Access to Housing, Canada-Ontario Housing Benefit, and the Housing Stability Fund in addition to being supported with housing searches and learning their rights and responsibilities as a tenant to prepare for successful tenancy.


As the Housing Resource Centre Case Manager you will:

  • Deliver direct client service to all individuals and families who are experiencing or at risk of experiencing homelessness.
  • Complete SPDAT assessments and support with housing applications including Brant Access to Housing, Canada - Ontario Housing Benefit and the Housing Stability Fund.
  • Work collaboratively with the Housing Services team in order to ensure program delivery to all clients.
  • Integrate a harm reduction approach.
  • Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements.
  • Participate in department and sector case management meetings.
  • Liaise with available resources including landlords and referring agencies according to client-identified prioritization of needs and interventions.

Hours of work: Monday to Friday 8:30am-4:30pm with flexibility to meet program needs 


Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development


A note about COVID-19:  Our Agency is committed to the safety of staff. We are following Public Health guidance on precautions regarding use of Personal Protective Equipment, screening of staff and clients, physical distancing, cleaning, hand hygiene, and testing.  If you are selected for an interview, we will answer any questions you may have on the precautions currently in place.



Annual salary: starting at $43,388 plus shift premiums and comprehensive benefits


The Perks

  • A Fitness Benefit for gym memberships, exercise equipment and lessons for various physical activities for all staff and their families
  • An Employee Assistance Plan for all staff and their families
  • Full Time staff start at 3 weeks’ vacation
  • 60 hours of Personal Leave Time per year for Full Time staff (pro-rated the first year)
  • Fun events for all staff
  • Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
  • Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff
  • An Agency committed to ensuring your physical and mental health/safety is paramount



  • Have a college diploma in a Human/Social Services field.
  • Have a minimum of 2 years’ combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness.
  • Be proficient in MS Office and be familiar with databases.
  • Have access to reliable transportation.
  • Be able to manage occasional exposure to vicarious traumatic stress.
  • Be able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.
  • Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense.


Start date: as soon as possible


St. Leonard’s Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission.  We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation.  The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant.  We are grateful to have the opportunity to work in this community, on this territory.  We also acknowledge that the settler population has been able to benefit from this beautiful land.  We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.


The Agency values the diverse and intersectional identities of its clients and staff.  The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff.  The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


The Agency encourages applications from all qualified individuals.  If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.


Only those selected for an interview will be contacted.

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