Job Posting 99604

Emergency Housing Support Worker
St. Leonard's Community Services Inc.
Hamilton area
closed 8 days ago (Wed, 14 Feb)
full time  •  $43,388 plus shift premiums and comprehensive benefits


St. Leonard’s Community Services Brantford has been an established part of the community for more than 50 years, and is accredited for our excellence in serving children, youth, adults, and families.


Our Values

These aren’t just “lip-service” to us – we work and live by them.  If you do, too, we want to talk to you!

  • Inclusive – we value everyone and their unique perspectives and journeys
  • Compassionate – we care about our clients, our staff, partners, and the communities we serve
  • Collaborative – we work together to support our clients and community
  • Integrity – we hold ourselves accountable and are fair, trustworthy, and dedicated to our mission to empower people to achieve their vision of independence, health, and wellbeing
  • Innovative – we are open to change and continuous improvement
  • Genuine – we are honest, respectful, and authentic with our clients, each other, and our partners
  • Optimistic – we believe that everyone can accomplish their goals



St. Leonard’s Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living.  As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, a warming and cooling centre, as well as our emergency shelter, Transitional Housing and Supportive Housing programs.


The Emergency Shelter Intake Services program will be staffed 24/7 and will be open to the public 16 hours a day to offer in-person and onsite support, connecting clients to available resources including housing services. Staff overseeing the Emergency Shelter Intake Services program will be located out of the warming and cooling centre during opening hours between 8am-12am and in addition to answering the phone lines, they will be responsible for supporting individuals accessing indoor support, 365 days a year, including accessing showers, laundry, food and hygiene supplies.


As the Emergency Housing Support Worker for the Emergency Shelter Intake Services and warming and cooling centre, you will:

  • Deliver direct client service for vulnerable and marginalized individuals accessing a safe space including access to basic amenities during extreme temperatures in the Brantford area.
  • Work collaboratively with the Housing Services team in order to ensure program delivery to all clients.
  • Integrate a harm reduction approach.
  • Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements.
  • Participate in department and sector case management meetings.
  • Liaise with available resources and referring agencies according to client-identified prioritization of needs and interventions.

Hours of work: 2-week rotation of 8am-4pm or 4pm-12am, with some weekends


Training: Initial comprehensive training related to all aspects of the role, as well as access to ongoing professional development



Annual salary: Band #2 – $43,388 - $49,238 plus shift premiums and comprehensive benefits


The Perks

  • A Fitness Benefit for gym memberships, exercise equipment and lessons for various physical activities for all staff and their families
  • An Employee Assistance Plan for all staff and their families
  • Paid Time Off for all staff, including 15 Wellness Hours, 60 hours of Personal Leave Time and 112.5 Vacation Hours annually for Full Time
  • Fun events for all staff
  • Participation in RSP/TFSA plans for all staff, with Agency pension match for Full Time and eligible Part Time staff
  • Group health, vision, dental and travel insurance plans where premiums are 100% paid by the Agency for Full Time staff
  • An Agency committed to ensuring your physical and mental health/safety is paramount



  • Have a college diploma in a Human/Social Services field
  • Have a minimum of 2 years’ combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness
  • Proficient in MS Office and be familiar with databases
  • Have access to reliable transportation
  • Able to manage occasional exposure to vicarious traumatic stress
  • Able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.
  • Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense


Start date: as soon as possible


St. Leonard’s Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission.  We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation.  The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant.  We are grateful to have the opportunity to work in this community, on this territory.  We also acknowledge that the settler population has been able to benefit from this beautiful land.  We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.


The Agency values the diverse and intersectional identities of its clients and staff.  The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff.  The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


The Agency encourages applications from all qualified individuals.  If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.


Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.

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