About Shelter Movers:

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence.

The Role
The Move Coordinator is an integral part of the move team, providing coordination before a move, and on-call support on the day of a move. The MC ensures volunteer teams are assembled, and that moves go smoothly--including responding to unforeseen challenges.

Responsibilities and Accountabilities

● Collect move-related information from clients and referring agencies
● Assemble volunteer move teams using a database and e-mail
● Coordinate the date/time and other logistics of a move and ensure all clients and volunteers are available
● Provide information to volunteers while protecting client confidentiality
● Reserve move vehicles and ensure drivers have necessary information to pick up vehicles
● Being available during a move to support the move team in the event of unexpected challenges (ie. extending vehicle reservations)
● Electronically file client and volunteer waivers
● Report back to Move Coordination Manager after each move
● Use patience, empathy, and active listening skills in serving people under stress
● Being aware of compassion fatigue, self-care, and working safely

● Have regular check-ins with Shelter Movers staff

Skills and Knowledge

● Access to email and phone
● Strong verbal and written communication skills
● Reliable work habits
● Attention to detail, strong organizational skills, with consistent follow-up
● Ability to remain calm in stressful situations
● High maturity level and good judgement
● Patience, empathy, and active listening skills
● Enjoys problem solving
● Awareness of appropriate boundaries, compassion fatigue, and self-care
● Additional languages spoken is an asset
● Able to maintain confidentiality and provide trauma informed care to clients (training will be provided)

Role Details
Approximately 8 to 10 hours per month. Please note: the work of move coordination isn’t performed in a single continuous ‘shift’; it involves communication and responding to messages during your chosen work hours.
This is a work-from-home position, with occasional meetings (in-person and/or conference calls.) A 3 to 6 month commitment is strongly preferred.

As a Volunteer at Shelter Movers:

- You’ll have the opportunity to make a positive impact on your community by supporting women and families transitioning from violence and abuse.

- You’ll receive training in preparation for your role, and have access to ongoing training material and opportunities.

- You’ll work with a great team of passionate volunteers and supporters.

- After 3 months of satisfactory service, a confirmation of volunteering can be provided. 

- After 6 months, we'd be happy to provide a personalized reference letter.