Volunteer Posting 1481

Move Coordinator
Shelter Movers Vancouver
Work From Home - Vancouver & Lower Mainland
flexible / as needed
closes in 127 days (Mon, 1 Jul)

About Shelter Movers:
Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Our Vancouver chapter has been operational since November 2018 and has completed over 1,000 moves in that period. 


Shelter Movers Vancouver is growing and looking to add caring and compassionate people to our volunteer team.

The Move Coordinator is an integral part of the Operations team, planning and coordinating all details of the move and providing on-call support on the day of a move. This role is completely remote. The Move Coordinator corresponds with the client (typically over the phone), and ensures volunteer teams are prepared and that moves go smoothly, including responding to and problem-solving unforeseen challenges on the day of the move.


Duties and Responsibilities:
-Reach out to the client over the phone within 24 hours of being assigned the move to confirm all details, explain the next steps, and address any questions/concerns from the client.
- Communicate with the Move Coordination Supervisor(s) to recruit an appropriate team of volunteers.
- Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police.
- Create a customized itinerary for the move (using a provided template).
- Be “on call” (reachable by phone) throughout the duration of the move to support the Lead Mover with any unexpected challenges.
- Report to the Move Coordination Supervisor(s) after each move to debrief.
- Use patience, empathy, and active listening skills in all interactions with clients and volunteers.
- Have regular check-ins with your Move Coordination Supervisor(s).
- Follow the processes and procedures detailed in the Move Coordination Manual. 
- Attend regular Intake Team meetings as instructed by the Move Coordination Supervisor(s).
- Highly recommended to sign up as a Mover for at least one move.

Approximately 3-4 hours of planning and 4-5 hours of ‘on-call’ availability per move. The expectation is to coordinate at least 1-2 moves per month. The first few moves will, of course, take longer to plan as you get used to the process.
Please note: the work of a Move Coordinator isn’t performed in a single or continuous ‘shift’; rather, it involves communication with the client over the phone and planning at your convenience. Typically, this planning stage spans a few days or a week before the move date. Then, on the day of the move, we ask you to be ‘on-call’, or available and reachable by phone should any issues arise during the move. 


This is a fully remote position, with occasional meetings (in-person and/or conference calls.) 

A 4 to 6-month commitment is strongly preferred.


The Ideal Move Coordinator will have:
- Access to Wi-Fi, email, and phone
- Strong verbal and written communication skills
- Comfort talking on the phone with clients and volunteers.
- Strong ability to work independently and as part of a team.
- Ability to remain calm during potentially stressful situations.
- Patience, empathy, and active listening skills.
- Attention to detail, strong organizational skills, and reliable work habits.
- Ability to demonstrate strong problem-solving and decision-making skills; Flexible and able to adapt to change.
- Ability to maintain confidentiality and be trauma-informed 
- Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.
- A passion for Shelter Movers’ mission of supporting women and children fleeing violence and abuse.
- Awareness of appropriate boundaries, compassion fatigue, and self-care.
- Experience working with individuals from diverse backgrounds
- No previous education is required.
- A long-term interest in the Violence Against Women (VAW) sector is an asset.
- Experience in social services and the Violence Against Women (VAW) sector is an asset.


Shelter Movers volunteers must be at least 18 years of age, complete an interview process, sign a confidentiality agreement, complete and pass a police reference check, and attend a Shelter Movers Orientation session.


- You’ll have the opportunity to make a positive impact in helping women and children transition away from violence/abuse.

- You’ll gain experience in the operations of a social service agency, including service coordination and direct client interaction.

- You’ll receive training in preparation for your role and have access to ongoing training opportunities.

- You’ll work with a great team of passionate volunteers and supporters.

- After three months of satisfactory service, a confirmation of volunteering can be provided.

- After six months, we'd be happy to provide a personalized reference letter.

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