Volunteer Posting 1509

Hotline Volunteer
Good Neighbour Project
Work From Home - Alberta, British Columbia, Ontario, Quebec, Saskatchewan, Manitoba, New ...
4 to 8 hours per week
closing today (Thu, 29 Feb)

About Good Neighbour Project: 

The Good Neighbour Project (GNP), launched in March 2020, is a Canadian charity dedicated to providing on-the-ground support to connect isolated vulnerable people with resources and necessities. Created at the onset of the COVID-19 pandemic, GNP mobilized over 6000 volunteers in 25 cities to address an access gap between equity-seeking members of the community and essential items like food and medication. In addition to its volunteer delivery support program and seniors socialization initiative, GNP is currently developing other poverty relief initiatives.


About Role:

The Good Neighbour Project (GNP) is seeking community-focused and passionate individuals to join our Delivery Support Program as Hotline Volunteers. Identifying a critical gap in access at the beginning of the pandemic, GNP originally began with a delivery support program to assist isolated and vulnerable folks in the community - this service continues to be a need today. Hotline Volunteers receive calls from vulnerable community members through the GNP hotline, and process their delivery support requests by coordinating delivery volunteers to help with completion. 


Key Responsibilities:

  • Work with requesters to assess their eligibility for delivery program and log requester/delivery information
  • Coordinate requests with delivery volunteers and remain point of contact for support for delivery support until request completion
  • Perform secondary screenings for complex or unclear requests including assessing donation requests and eligibility for service, and assign a final status to the service request
  • Troubleshoot complex service requests, including solving any major issues that arise with requesters and/or volunteers


The Ideal Candidate has the following:

  • Access to a phone and computer required
  • Facebook account required (delivery volunteer group operates through Facebook)
  • Familiarity with Excel and Google Drive is preferred
  • Strong communication skills
  • Strong problem-solving and time management skills
  • Experience working with vulnerable persons an asset


Volunteer Time Commitment: 

  • A minimum of 6 hours/week commitment, including some weekends   
  • A minimum of two 3-hour shifts each spent on the hotline (total 6 hours on the hotline) 
    • Shift Schedule 10am-1pm EST, 1pm-4pm EST

Start Date:

March 2024

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