Volunteer Posting 1665

Intake Coordination Supervisor
Shelter Movers Vancouver
Work From Home - From Anywhere
flexible / as needed
closes in 19 days (Sun, 11 Aug)

The Organization

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence.

 

Volunteering at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a role in ending gender-based violence. We are growing and looking to add caring, compassionate, and dependable people to our team.

 

The Role

The Intake Coordination Supervisor oversees the Intake Coordination process by supervising and supporting the Intake Coordinators with gathering information from referring agencies in response to move requests.

 

Responsibilities and Accountabilities

  • Provide ongoing support to all Intake Coordinators and Lead Intake Coordinators, i.e. be available to answer any questions/ troubleshoot issues;
  • Oversee the monthly Intake Calendar to ensure sufficient daily coverage;
  • Review the Intake Log daily to ensure: proper response time, thoroughness with responses to the intake form (particularly the list of belongings and safety information), and that multiple possible move dates were provided, highlighting the need for flexibility around the move date;
  • When a move has completed the Intake process, transfer the move information to the Ongoing Moves spreadsheet and assign the move to Move Coordinators as per their availability or inform the Move Coordination Supervisor that the move is ready to be assigned
  • Provide regular updates to all Intake Coordinators within the Intake Slack channel regarding move date availability, process updates/ changes, etc;
  • Train and onboard new Intake Coordinators accordingly;
  • Provide coverage as a backup Intake Coordinator when necessary;
  • Maintain rapport with current referral agencies, including transition houses, community-based agencies, Police, and Victim Services units.
  • Highly recommended to sign up as a Mover/Driver for at least 1 move

 

Skills and Qualifications

  • Reliable access to wifi, email, and phone
  • Comfort in using technology such as Google Drive, Slack, etc.
  • Comfort corresponding over email and talking on the phone with referral agencies and clients
  • Strong verbal and written communication skills
  • Patience, empathy, and active listening skills
  • Ability to maintain confidentiality and be trauma-informed 
  • Strong ability to work independently and manage a team of volunteers
  • Ability to remain calm during potentially stressful situations
  • Attention to detail, strong organizational skills, and reliable work habits
  • Ability to demonstrate strong problem-solving and decision-making skills; 
  • Flexible and able to adapt to change
  • Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.
  • A passion for Shelter Movers’ mission of supporting individuals and families experiencing violence and abuse.
  • Awareness of appropriate boundaries, compassion fatigue, and self-care.
  • Experience working with individuals from diverse backgrounds
  • No previous education required.
  • A long-term interest in the Gender-Based Violence (GBV) sector is an asset.
  • Experience in social services and the Gender-Based Violence (GBV) sector is an asset.
  • Previous volunteering experience in the Intake team or with Shelter Movers a strong asset.

 

Role Details

  • Approximately 6-12 hours per week (variable based on the Chapter) This is a work-from-home position, with occasional meetings (in-person and/or conference calls.)
  • You’ll have the opportunity to make a positive impact helping individuals and families transition away from violence/abuse.
  • You’ll gain experience in the operations of a social service agency, including service coordination and direct client interaction.
  • You’ll receive training in preparation for your role, and have access to ongoing training opportunities.
  • You’ll work with a great team of passionate volunteers and supporters.
  • After 3 months of satisfactory service, a confirmation of volunteering can be provided. After 6 months, we'd be happy to provide a personalized reference letter.
  • This is an unpaid volunteer position

 

To Apply

  • Email your resume and interest to
  • Shelter Movers volunteers must be at least 18 years of age, complete an interview process, sign a confidentiality agreement, obtain a police reference check, and attend a Shelter Movers Orientation session.

 

Note that the successful candidate will be subject to completion of a criminal background check.

 

Equal Opportunity Statement

Shelter Movers is an equal volunteer opportunity charity. We welcome applicants from all backgrounds without regard to age, color, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, physical or mental disability. 

We provide employment accommodation in accordance with provincial legislation. To request reasonable accommodation, contact  

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