Volunteer Position: Intake Assistant/Receptionist

Organization Structure: Reports to the Programs Manager

Job Classification: Volunteer

Location: Etobicoke            

Terms: On average 16 hours/week

No. of Positions: 2

Application Deadline: When filled

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot, perfectly reflecting Canada’s diversity. We are like a family, and have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. We serve clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Scope

Responsible for client intake which includes: needs assessments, referrals to internal programs, clerical, and administrative support.

Responsibilities

• Based on initial contact, assist clients to complete intake form
• Refer clients to internal programs’ staff based on identified needs and eligibility
• Maintain client appointments for site program staff if assigned
• Assist with the client/student satisfaction surveys, as well as conducting follow-up contacts
• Ensure students’ attendance records are updated in various databases
• Assist in organizing group information sessions
• Answer phones, respond to clients’ inquiries, and forward calls as appropriate
• Receive couriers/deliveries and perform clerical duties, including typing, photocopying, etc.
• Effectively track and provide accurate reporting to manager

Qualifications

• A post-secondary education in Administration, Social Services, or other related fields
• Good understanding of the Canadian social services system and sensitivity to needs of newcomers
• Available from Monday to Friday, between 8:30am and 5:00pm
• Sound knowledge of computers, MS Windows, and MS office
• Punctual and responsible with ability to work independently with minimal supervision
• Excellent interpersonal skills coupled with a strong customer service orientation
• Acceptance is conditional on satisfactory police reference check

Other requirements

• A satisfactory Vulnerable Sector Police Check

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources if contacted for an interview/testing so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.