Volunteer Posting 358

Seniors Resource Navigator
South Vancouver Neighborhood House
Vancouver & Lower Mainland
South Vancouver Neighborhood House / Home-based
flexible / as needed
closes in 6 days (Wed, 30 Jun)



The Information and Referrals (I&R) volunteer plays an important role in helping older adults to:

  • improve their confidence and ability to use the seniors services in their communities
  • increase their utilization of community-based/provincial/federal resources and supports
  • improve their quality of life
  • increase their sense of social connectedness and empowerment


Position Objectives:

  • Provide localized information & referral supports for older adults in South Vancouver who need one-to-one support to access needed services and government benefits.
  • Connect seniors with activities and programs throughout South Vancouver to enhance their well-being


General responsibilities:

  • Provide seniors with accurate information (e.g. housing, transportation, finances, legal, income tax, health, food, etc.) by phone, email or in person when in-person services resume
  • Assist seniors with application forms online and/or on paper
  • Refer seniors to other departments within SVNH or to appropriate service providers
  • Commit to a minimum of two shifts (three hours) each month
  • Maintain confidentiality and security of all client information
  • Attend required orientation sessions and additional volunteer training when appropriate
  • Abide by Covid-19 Safety Protocol


Qualifications and skills:

  • Existing knowledge or willingness to learn about provincial and federal benefits available to seniors
  • Basic computer skills
  • Comfortable working with seniors
  • Excellent communication skills
  • Access to wifi, computer, and/or phone
  • A strong attention to detail
  • Patient and friendly; be able to treat all seniors with dignity and respect
  • Proven ability to work interdependently in a collaborative environment with colleagues
  • Fluency in another language commonly spoken in South Vancouver is an asset


Screening practices:

  • Be 18 years of age or older
  • Ability to provide two (non-family) references
  • Abide by the confidentiality agreement around client information
  • Respect and abide by SVNH’s policies, procedures and codes of conduct and ethics
  • Must undergo a Criminal Record Check through the South Vancouver Neighbourhood House (no charge)
  • Able to commit to a minimum of 6 months



  • Gain experience working with older adults
  • Gain experience working in the non-profit
  • Free training and skills development
  • Make a positive impact for older adults in the community
  • Chance to build relationships and make new friends


Scheduling: Flexible


Supervision: Navigation and Peer Support Coordinator


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