About Shelter Movers:
Shelter Movers provides moving and storage services at no cost to women and children fleeing abuse. We are the only service of this kind in Canada, and our volunteers are no less exceptional. Every year, in collaboration with community partners, our volunteer teams contribute over 15,000 hours to support people transitioning to lives free of violence and abuse.
Shelter Movers Vancouver has been operational since November 2018 and has completed over 400 moves to date. We are growing and looking to add caring and compassionate people to our volunteer team.
Shelter Movers continues to operate and provide our unique moving and storage services, notwithstanding the COVID-19 pandemic. We have implemented stringent safety measures to protect our volunteers, staff, partners, and clients. While we all do our part to slow the spread of COVID-19 and stay home, we must remember that home isn’t a safe place for many. Those experiencing abuse may have to spend more time in isolation with their abuser. Job loss and financial insecurity have also become more prevalent during the pandemic, statistically leading to an increase in gender-based violence. Shelter Movers has experienced a 30% increase in the demands for our services since the beginning of the pandemic.
The Intake Coordinator gathers information to support moves to happen as safely and smoothly as possible. This involves answering emails and phone calls, and collecting information using templates. The Intake Coordinator reports to the Intake Supervisor who will then transfer the move to the Move Coordination Supervisor.
This role requires professionalism, strong communication skills (by email and phone), and an ability to serve clients with patience and empathy while looking for solutions and managing expectations. An ability to remain calm in stressful situations, awareness of compassion fatigue and self-care, and maintaining communication with your team, are essential skills for the Intake Coordinator.
- Being available during your intake shift to answer phone calls and respond to emails within a set timeframe (2-3 hours).
- Using patience, empathy, and active listening skills in serving people under stress.
- Retrieve all relevant information from Referring Agency and Client
- Follow all processes within the Intake Coordination manual
- Inform the Intake Supervisor when the intake process is complete and a move is ready to be assigned to a Move Coordinator
- Maintain contact to Client and/or Referring Agency to respond to any changes needed prior to move being assigned to a Move Coordinator
- Be available to the Move Coordinator assigned to the moves
- Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.
At least one shift (~8 hours) a week. Please note: an ‘on call’ shift means that the work isn't continuous; it's more a matter of answering messages within a set timeframe during your shift.
This is a work-from-home position, with occasional meetings (in-person and/or conference calls.)
Essential Skills and Knowledge:
- Demonstrate ability to maintain confidentiality, provide trauma-informed care to clients, and remain calm during potentially stressful situations.
- Excellent organizational, time-management, problem-solving, decision-making, interpersonal and communication skills.
- Flexible and adaptable to change.
- Tact, discretion, high maturity level and good judgement.
- Experience working with individuals from diverse backgrounds.
- A passion for Shelter Movers’ mission of supporting women and children fleeing violence and abuse.
- No previous education is required.
- Ability to speak additional languages.
- Experience in social services, intake coordination, case management, and the Violence Against Women (VAW) sector.
- Previous volunteering experience with Shelter Movers.
Shelter Movers volunteers must be at least 18 years of age, complete an interview process, sign a confidentiality agreement, obtain a police reference check, and attend a Trauma-Informed Care Orientation session. Intake Coordinators will be completing additional role-specific training.
As an Intake Coordinator at Shelter Movers:
- Make a positive impact helping women and children transition away from violence/abuse.
- Gain experience in the intake process of a social service agency, including direct client interaction and advocacy.
- Receive training in preparation for your role, and have access to ongoing training opportunities.
- Work with a great team of passionate volunteers and supporters.
- After 3 months of satisfactory service, a confirmation of volunteering can be provided. After 6 months, we'd be happy to provide a personalized reference letter.
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