Employment Type: Full-Time, Permanent

Work Hours:  35 hours per week (Outside regular office hours and weekends may be required)

Salary:  $49,329 annually (Level 5), plus comprehensive benefits

Location:  87 Elm Street, Toronto, Ontario M5G 0A8

Application Deadline:  Friday, March 15, 2024

 JOIN OUR TEAM

The Information Technology Specialist is responsible for managing and executing everyday operations in the IT Department. They are also responsible for troubleshooting computer problems. 

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

ABOUT YWCA TORONTO

YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ programs and family programs. We also engage in systemic advocacy.

KEY RESPONSIBILITIES

• Provides Tier 1 support through helpdesk and escalates issues, as required;
• Primarily provides phone and email support to end-users (staff and clients) on software and hardware -related issues; provides in-person support, as required;
• Troubleshoots software/hardware for staff and public facing workstations;
• In conjunction with Senior IT Administrator, provides ongoing maintenance of all workstations (e.g. patches, updates);
• Maintains the configuration of workstations to ensure network security;
• In conjunction with Senior IT Administrator, administers and supports client control software;
• Maintains records of upgrades, updates, maintenance and repairs of each machine;
• Provides A/V support where required for different venues at Elm administrative office;
• In conjunction with the Senior IT Administrator, troubleshoots network connectivity outages;
• In conjunction with the Senior IT Administrator, liaises with Internet Service Provider (ISP) and phone company to re-establish Internet connection when required;
• Maintains records of upgrades, updates, maintenance repairs and ISP service outages;
• Troubleshoots phone issues related to traditional PBX, VoIP and Cloud hosted phone systems;
• Troubleshoot issues pertaining to Association owned mobile devices;
• Monitors helpdesk phone and email, maintains help desk software;
• Creates and maintains documentation and a detailed understanding of all computer issues.

QUALIFICATIONS

• In-depth knowledge of an academic or technical discipline normally acquired through courses leading to a relevant undergraduate degree or equivalent experience in the computer/technology field (Cases for Equivalency will be considered);
• 1 to 3 years of directly related work experience;
• Working experience in a windows server-based network environment;
• Working knowledge of all client-based Windows versions, Mac OSX, Microsoft Office suites;
• Working knowledge of Apple iOS;
• Proven hardware and software troubleshooting skills;
• Detail oriented, with excellent organizational and analytical skills;
• Creative problem-solving and logistical skills;
• Ability to work independently and as part of a team;
• Ability to lift and carry up to 50lbs;
• Ability to work with a range of people within a multicultural environment;
• Demonstrates awareness of issues affecting women, girls and gender diverse people.

Note: Will be required to travel occasionally to other sites.

Vaccination Policy: - In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

HOW TO APPLY

Please click or copy and paste the link in your browser to apply:

https://ywcatoronto.applytojob.com/apply/RSO5uJInDw/IT-Specialist?source=workinnonprofits

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate in your cover letter if you are an employee of YWCA Toronto.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations. 

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted. 

YWCA Toronto is a Scent-Sensitive Workplace

Posting Date: March 4, 2024