Job Posting 100089

Settlement Worker – Mental Health Focus
Impact North Shore
Vancouver & Lower Mainland
North Vancouver
closes in 28 days (Wed, 15 May)
full time  •  $25.00 - $28.00 / per hour, commensurate with experience

Position Title: Settlement Worker – Mental Health Focus (Full-Time)

Department: Settlement

Reports to: Settlement Lead / Settlement & Family Programs Manager




The Settlement Worker provides direct client services and supports newcomers in adapting to life in Canada. This position has a special focus on supporting clients to build through an integrated services approach; the Settlement Worker conducts one-on-one detailed needs assessment and referrals, one-on-one information and orientation, group information and orientation, service bridging, community connections, client outreach, resource development, and ensures service accessibility for all eligible clients. This position will deliver mental health workshops and provide one-to-one support using a trauma-informed approach to help distressed clients and increase positive mental health outcomes for newcomers. This position provides support virtually and in person.



  • Conducts needs and assets assessments, develops service/settlement plans, and provides service bridging and referrals for eligible clients
  • Identifies clients requiring mental health support and receives internal referrals
  • Provides one-to-one sessions and group workshops to increase understanding of mental health and to build strength and resiliency
  • Supports the Impact North Shore team members experiencing vicarious trauma and helps build staff resilience and strength
  • Provides eligible individuals and families information, orientation, community connections, and employment support using a variety of delivery methods (online, telephone, email, and in-person)
  • Conducts group information sessions and workshops using a variety of service delivery methods as suitable to meet deliverables
  • Assesses and responds to clients in crises / presenting with visible trauma (via phone, online or in person) and provides immediate support and intervention, notifying others of the Leads and Managers when a more in-depth service intervention is required.
  • Keeps informed of current resources, trends, needs, changes, and service gaps in the general community and in specific client communities
  • Develop partnerships with service providers to effectively link clients with appropriate community services (e.g. school districts, recreation centres, libraries etc.).
  • Keeps informed of programs and services at Impact North Shore and North Shore community resources
  • Conducts outcomes measurement, program/service promotions, reporting, client feedback collection and administrative tasks required
  • Attends and takes an active role in departmental, all-staff, and community meetings
  • Ensures all required service data is correctly inputted into Impact North Shore and government databases; abides by privacy, confidentiality, and secure data storage guidelines; and swiftly responds to queries regarding service data quality
  • Becomes familiar with Impact North Shore policies and procedures, programming objectives, client service philosophy, and understand clearly the role this position plays in achieving contractual goals and outcomes
  • Provides first language services as required to enhance the client experience, including providing document translation support as required
  • Performs other duties as assigned by the Settlement Leads/Settlement and Family Programs Manager

Key Competencies

  • Value. Behave consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect
  • Integrity & Ethics. Ensure integrity in personal and organizational practices. Build a respectful and client-centered workplace
  • Innovation. Think creatively; be open to new ideas and technologies. Be committed to developing effective and new approaches to service excellence. Be flexible and adaptable to meeting changing demands of clients, funders, and other stakeholders
  • Accountability.  Accept and create a culture of accountability; foster personal growth; take personal ownership. Be self-aware and demonstrate a commitment to ongoing learning and continual improvement. Assess risk and develop risk mitigation strategies
  • Engagement. Show passion for the job and the mission of the Impact North Shore. Engage people, organizations, and partners in developing goals, executing plans, and in delivering results
  • Effective Communication. Foster open communication, listen to others, speak effectively, and prepare written communication so that messages are clearly understood
  • Organized & Efficient. Plan ahead and work in a systematic and organized way. Follow directions and procedures and ensures deliverables are met on time and according to agreed standards


  • 3 years’ experience in a counseling and/or social work role, preferably with immigrants and an understanding of the immigrant and refugee experience and settlement-integration stages/process
  • Bachelor's degree in Psychology or related field.
  • Knowledge of Canadian legal, political, cultural, employment, educational, and economic systems
  • Experienced in establishing professional boundaries with clients
  • Ability to work in a team environment, as well as a capacity to self-motivate and work independently
  • Experience utilizing databases and CRM systems
  • Strong administrative and client service skills
  • Knowledge of community resources and services on the North Shore
  • Strong interpersonal skills and excellent communication and organizational skills
  • Ability to speak, read, and write in fluent English and language of service (Farsi)

Additional Information

  • Salary Range: $25.00 - $28.00 per hour, dependent on experience
  • Work Schedule: 35 hours / week
  • Start Date:  April 1, 2024
  • Work Environment:  This is a hybrid position that requires regular weekly in-office attendance, with some flexibility for remote work. Service delivery may be required during daytime and evening hours.

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