Position Title: Employment Services Specialist - (Full-Time)

Department: Employment

Reports to: Employment Lead

SUMMARY

Recognizing the significance of labor-market engagement in the successful settlement and integration of immigrants, the Employment Services Specialist, operating under the overarching guidance of the Employment Lead, delivers essential one-on-one employment services support; in this role, the specialist assists immigrants in understanding the local labor market, facilitates their job search process, and ensures they are well-prepared for employment. This position involves aiding new immigrants in their entry into the job market by providing support with resume building, completing job applications, and preparing for interviews to enhance their chances of securing suitable employment.

Responsibilities

• Conducts needs and assets assessments, develops service/employment plans, and provides service bridging and referrals for eligible clients, as required
• Provides eligible individuals and families with employment-related supports and services using a variety of delivery methods (online, telephone, email, and in-person)
• Conducts outcomes measurement, program/service promotions, reporting, client feedback collection, and administrative tasks required
• Provides job search coaching; assists participants with employment barriers, setting realistic career goals, and creating and following action plans
• Develop and maintain up-to-date resources on labour market trends, job placement services, resume and cover letter writing assistance, interview coaching, training programs and job boards
• Liaises with service providers to effectively link clients with appropriate employment services (e.g., WorkBC, Career Paths, IECBC mentoring programs, Self-Employment programs)
• Keeps informed of programs and services at Impact North Shore and sector-wide Employment Services, Credentialing Bodies, Education Institutions, Employer Networks, Chambers of Commerce
• Develop and facilitate workshops to enhance clients’ employability (i.e., interview skills, employment preparedness, job search skills, essential skills) using a variety of delivery methods, including online and in-person
• Liaise with employers in the community to organize hiring fairs, employer panels, and job postings
• Provide assistance in organizing networking events and facilitating professional associations, creating opportunities for newcomers to connect with their respective industries and peers
• Engage with clients to ensure that they are implementing their employment strategies and follow up through one-on-one coaching and support
• Facilitate an orientation to the workplace- rules and expectations of employers, rights and responsibilities of employers and Canadian workplace culture
• Provide support with the preparation of job search tools and strategies, including resumes and applications, interview techniques and coaching, education and training options, and current labour market information.
• Provide support to clients in assessing their qualifications against job requirements
• Ensures all required service data is correctly inputted into Impact North Shore and government databases; abides by privacy, confidentiality, and secure data storage guidelines; and swiftly responds to queries regarding service data quality
• Provides first language services and interpretation services, as required, for employment programs to enhance the client experience, including delivering document translation support
• Attends and takes an active role in departmental, all-staff, and community meetings
• Ensures the Employment Lead and Manager of Employment Services are aware of any significant concerns/client issues as quickly as possible
• Ensures all necessary administrative tasks in relation to service are completed, ensuring all privacy and confidentiality requirements are met
• Performs other duties as assigned by the Employment Lead and Employment Services Manager

Key Competencies

• Values. Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect
• Integrity & Ethics. Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace
• Innovation. Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meeting changing demands of clients, funders, and other stakeholders
• Accountability. Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies
• Engagement. Shows passion for the job and the mission of Impact North Shore
• Effective Communication. Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood
• Organized & Efficient. Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are meet on time and according to agreed standards

Qualifications

• Experience in career development, employment counseling, social work, and direct client service roles, preferably with immigrants
• Bachelor's degree in Community Development, Counselling in a related field, or a combination of education and relevant experience
• CCDP Certification is regarded as an asset
• Second language proficiency is considered an asset
• Knowledgeable of career development and current trends and requirements of the labour market
• Experience in establishing professional boundaries with clients
• Ability to work in a team environment, as well as a capacity to self-motivate and work independently
• Strong administrative and client service skills
• Strong interpersonal skills and excellent communication and organizational skills

Additional Information

• Salary Range: $25.00 - $28.00 per hour, dependent on experience
• Work Schedule: 35 hours / week
• Start Date:  April 1, 2024
• Work Environment:  This is a hybrid position that requires regular weekly in-office attendance, with some flexibility for remote work. Service delivery may be required during daytime and evening hours.