Job Posting 100179

Member Educator Staff
YMCA-YWCA of Vancouver Island
Vancouver Island & Coastal areas
Langford - Westhills
closes in 10 days (Tue, 30 Apr)
part time  •  $18.80/hour

Vacancies: 1
Position: Permanent Part-Time
Placement: April 2024
Wage: $18.80/hour
Shifts: Monday - Wednesday 5:45am – 10:45am and Sunday 7:15am – 2:45pm
*Please note that these shifts are subject to change based on the needs of the branch.

Nature and Scope:
The Membership Educator Staff provides excellence in customer service while working as part of the Health, Fitness and Aquatics team of staff and volunteers to provide a welcoming and safe experience to all members, participants, and guests.

This permanent part-time position is entitled to a YMCA-YWCA individual membership; 15 days vacation (prorated); and a cost-shared benefits package (after completion of the probationary period) which includes:
• Extended Health Care, Drug Plan, Dental, Vision, EAP
• Life Insurance, LTD and AD&D
• YMCA Canada Pension Plan (eligible after two years of continuous service, if required hours are met)

• Monitor commitment to service excellence by role modelling and maintaining YMCA SAM 2.1 standards
• Develop and maintain professional and courteous relationships with members and participants, learning and using their names
• Promote and educate members, guests and potential members on all membership and program offerings
• Assist potential members with registration when needed
• Support member, guest and participant check-in process
• Provide facility tours through YMCA 7 Steps of Selling
• Develop and retain a high level of product knowledge on other Vancouver Island Y programs and services outside of the Health, Fitness and Aquatic center
• Ensure the safety of all members, participants, staff, volunteers and property by following
YMCA-YWCA standards/policies/procedures and ensuring they are maintained amongst all
• Contribute as a member of the staff team in the overall operation of the Health, Fitness and Aquatic Centre, including performing other duties as assigned
• Meet and exceed projected sales targets
• Maintains daily sales and program statistics
• Remain calm and use supportive language when dealing with upset members and stressful situations


• High School graduation required, post-secondary education in progress or completed preferred
• Commitment to building meaningful relationships through positive daily interactions with Y members and guests
• Proven customer service excellence
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office (mainly Word, Excel)
• Registration software experience an asset (training provided) • Current Standard First Aid and CPR (C) required
• A clear Police/RCMP Criminal Record Check with Vulnerable Sector Screening required


To view the full job posting, please visit our website:


Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!