Job Number:              411

Job Title:                     Service Delivery Coordinator (Supervisor), Employment Services

Department:              Employment Services                                                 

Locations:                  Halton/ Hybrid

Start Date:                 ASAP

Schedule:                   Full-time (35 hours/week)

Hours of Work:          Monday to Friday, 8:30am – 4:30pm

Reports To:                Senior Program Coordinator

The Service Delivery Coordinator will supervise a team of Employment Services (ES) staff across Centre for Skills (CFSD) Halton sites. This role will be tasked with supporting the recent transition to a new service delivery model while building high functioning, collaborative, results-driven teams, with the ultimate goal of successful employment outcomes for our clients.

These are your responsibilities:

Supervision/Leadership

• Directly supervise a team of frontline Employment Services staff in two locations and act as a back-up for other ES Coordinators at different locations
• Conduct first level investigations and initiate the problem-solving process for disputes involving department staff and clients
• Provide ongoing support and guidance to frontline staff related to targets and service delivery
• Assume accountability for team success and client satisfaction
• Recruit, supervise, and conduct performance reviews of staff
• Oversee staff scheduling and coverage
• Mentor & coach staff, promoting and monitoring ongoing professional development and advocating CFSD’S core values
• Facilitate regular team meetings and provide updates at monthly program meetings
• Maintain up-to-date, comprehensive staff files in a confidential manner
• Assist staff to resolve customer related challenges in a professional manner, following documented process
• Work closely with Senior Program Coordinator and other ES Coordinators to ensure that the Employment Services activities align with the contracted activities and funder guidelines
• Align ES priorities and activities with CFSD’s overall strategic plan
• Actively develop areas for service/program integration, providing leadership, applying best practices, and developing and executing plans
• Chair monthly team meetings to problem solve and strategize Employment Services related issues
• Provide input during funder’s annual business planning process and the ES yearly strategic planning process
• Work with all CFSD Coordinators to ensure integrated program delivery and wrap-around client services
• Foster a positive work environment and peer relationships (team building)
• Sit on Regional Partnership tables, committees, and groups as needed

Administration

• Strategically plan with staff to ensure contract targets are met within timelines
• Assist Senior Coordinator with annual strategic plan
• Conduct quarterly file audits and observation sessions to ensure staff are meeting funder requirements
• Manage the staff schedule to ensure sufficient coverage at both locations
• Order supplies and resources
• Develop a strong working knowledge of the Employment Ontario Service Provider and Service System Manager (SSM) Guidelines and how they operationalize in day-to-day activities in the areas of:
  • Client Planning & Service Coordination
  • Resources & Information
  • Job Search support

What you need to bring to this job:

• Post-secondary degree or diploma
• Relevant Career Practitioner training an asset
• Extensive experience working both front line and in a supervisory capacity, employment services setting preferred
• Experience working for a not for profit and/or government funded organization preferred
• Experience working within the Service System Manager (SSM) an asset
• Strong leadership skills and ability to motivate a team towards achievement of goals and high standards
• Strong comfort level and experience with working in an outcomes-based service delivery model
• Excellent project management, organizational, and time management skills
• Ability to work in a fast-paced environment and handle multiple priorities on an ongoing basis
• Broad based knowledge of community services relating to employment, labour market information, trends, resources, and job search
• Experience and sensitivity to deal with individuals from various occupational, educational, and cultural backgrounds
• Well-developed relationship-building skills and ability to develop rapport and communicate effectively with partners, clients, members of the general public, and colleagues
• Able to provide excellent internal and external customer service with a professional demeanor
• Highly skilled, experienced, and comfortable using MS Office suite, virtual meeting platforms and online databases; knowledgeable and skilled in using CaMS an asset
• Ability to read, analyze, and interpret reports to make informed program delivery decisions
• Results-oriented and self-motivated: take pride and initiative in work to ensure a high standard of service delivery
• Access to a reliable vehicle, possession of a valid driver’s license, and willingness to travel throughout Halton and occasionally Peel regions as required

At Centre for Skills Development, we offer a competitive compensation package and benefits. We value flexibility and the need to achieve a work-life balance. All employees receive above industry average time off, including vacation time, sick / wellness days and personal days. We promote and support continuous learning, providing our staff with training to develop skills, attend workshops and conferences. We are committed to supporting the growth of our staff and we take a team approach in all that we do. Contact us to learn more about why we’re sure you’ll love working at Centre for Skills!