Job Posting 100566

Director of Service Design and Development
Vancouver & Lower Mainland
closes in 6 days (Fri, 26 Apr)
full time  •  $85,072 – $90,480

You are yearning for a new role in supporting people with diverse abilities, where your organizational and leadership skills can shine. You are passionate about creating strong partnerships, advancing strategic growth, and designing quality services. You recognize that supporting and empowering people with diverse abilities requires a strong commitment to service excellence, a collaborative culture, and effective systems to enhance service delivery.

At Bethesda, we create community among the people we support. This community extends to their families and our surrounding communities. We believe we are all interdependent as we experience life together, and by bringing us all together in relationship, we are made stronger. In this way, we can do more, dream more, and fulfill more. Together we thrive.


Do you have a heart for this vision and the skill to step into a new and challenging role? The Director of Service Design and Development position may be the next step in your journey.



As a Director of Service Design and Development, you will be joining a highly collaborative and supportive team of professionals. You will participate in the team’s efforts to further develop and enhance services of an ever-expanding organization.  


This position takes a leading role in the design and development of new and existing services within Bethesda. It assumes full responsibility of supervising and supporting assigned resource managers who oversee various services, ensuring that desired objectives are met. This is a full-time position, available March 2024. It is ideal for an experienced leader who has worked directly with people who have disabilities.



  • Competitive salary: $85,072 – $90,480.
  • Excellent extended benefits package
  • 3 weeks vacation to start
  • Relocation package available


  • In cooperation with the chief executive officer, be responsible for the overall growth and direction of the organization in accordance with the philosophy of Bethesda.
  • Conduct research and community needs assessments for service development. 
  • Research new opportunities for memberships, subsidies, exemptions, proposals, grants, etc., and complete applications in consultation with the chief operations officer.
  • Assist with the writing of Request for Qualifications (RFQ) & Request for Proposals (RFP) for pilot projects & new services.
  • Liaise with funders, community agencies and partnerships to enhance Bethesda’s services.
  • In collaboration with executive and director teams, design and develop new resources and services in alignment with Bethesda’s strategic plan.
  • Identify, develop, administer and oversee special initiatives and projects.
  • Oversee the design, development, and quality assurrance of service-related documentation, information systems, and procedures.
  • Oversee the design and development of staff training modules.
  • Recruit, supervise, mentor and monitor resource managers to ensure quality operations of Bethesda’s resources and proper support to people receiving services.
  • Ensure strategic plan goals and outcomes are achieved.
  • Assume full responsibility of assigned services in developing and maintaining a helping relationship with persons served and/or their families.
  • Ensure that the services maintain all applicable regulations and fulfil contractual obligations
  • Receive, assess and respond to inquiries and requests for services.
  • Share on call responsibilities with other directors of services.


  • A philosophy of care in line with Bethesda’s philosophy of Christian service and support for people with diverse abilities.
  • Proven leadership experience in a non-profit organization, preferably in a senior leadership role
  • Previous experience working with people living with disabilities preferred. Bethesda also welcomes candidates with a background in other similar settings, such as seniors living, affordable housing, social services, and healthcare. An understanding and ability to deliver person-centred supports and services is a must.
  • A minimum of a post-secondary degree in a relevant field.
  • Agreement and personal commitment to Bethesda’s Statement of Faith & Community Good Neighbor Focus.
  • Strong interpersonal, leadership and organizational skills, with a high level of personal integrity, initiative and maturity.
  • Excellent communication, mediation, and assessment skills.
  • Advanced levels of written communication skills required for writing proposals, reports, etc.
  • Strong analytical and administrative skills.
  • Excellent computer skills with strong knowledge of Microsoft Office Suite and ability to learn new systems.
  • Willingness to be available for flexible working hours and access to own vehicle.
  • Standard requirements (Criminal Record Check, Medical Clearance, ICBC Driving Record, Immunization Records).
  • Full COVID-19 immunization.


We are welcoming of applicants who desire to lead a team that values communication, trust and healthy working relationships. This position is ideal for a well-organized, mature professional who has a heart for serving.


Bethesda’s ministry is a Christian faith-based service.



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